At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
KEY RESPONSIBILITIES:
Merchandise Flow & Replenishment:
• Product to Floor: coordinate with the inventory control specialists to determine ideal unstock sizing grids that will maximize sales and ensure availability to the selling teams of all product categories/sizes, ensure that all newly received product is moved to the sales floor immediately upon receipt/processing by the logistics team, confirming that all sizes are represented and that the product is properly tagged, that the understock is maintained according to established guidelines, and that all movements are properly entered into Boutique Tool.
• Replenishment: review previous days’ sales to identify fill-in opportunities and ensure that all missing sizes are replenished on a daily basis from daily shipment and/or vault backstock, liaise with inventory control specialist, and management in communicating to corporate any gaps in sizing and material.
• Boutique Tool: take part in daily counts and spot audits in partnership with inventory control specialists to ensure accuracy of tool inventory reporting vs. actual product placement, ensure that all movement of product into/from fixtures is accurately entered immediately, research any discrepancies, reporting out as necessary to reconcile.
Operations:
• Coordinate with management on planning workflow to ensure optimal productivity, requesting appropriate assistance to ensure timely and efficient completion of all daily tasks and workflow.
• Ensure proper understanding and execution of all brand guidelines regarding product handling policies.
• Take part in all logistics tasks, projects, and workflow as directed, supporting the success of the overall team and the boutique.
• Ensure image and operational standards according to Cartier guidelines (i.e., ordering and restocking supplies, cleaning up, maintaining proper workroom organization, and product maintenance)
• Partner with the Operations Manager to support overall operations of the boutique (i.e., inventory control, administration support, sorting of shipments, workshop receiving/sorting, boutique transfers, price changes, floor moves, etc.) as needed.
• Continuously promote a positive and united work environment amongst all staff
• Daily set up and breakdown of boutique for opening/closing as needed.
Knowledge and compliance:
• Possess a basic understanding and knowledge of the brand and the full range of all products and services
• Deeply understand and comply with Cartier security and operational procedures (i.e., product handling, inventory control, shipment guidelines, etc.)
Brand Ambassador:
• Upholds the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements
• Seek feedback from staff to enhance the level of client experience
PROFILE:
• Bachelor’s degree in a business-related field is a plus
• 2-3 years of supervisory experience, ideally in a related field
• Excellent computer skills – Proficiency in Outlook, Excel, and Windows is required, previous SAP experience preferred.
• Excellent interpersonal and communication (written and verbal) skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail and organization with the ability to handle multiple tasks simultaneously and with precision
• Must be available to work retail hours including weekends
• Ability to work in a fast-paced retail store environment
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Self-Starter with Team-Player approach
WE OFFER
We care about our associate’s health and well-being and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Expected Hourly Range: $26 to $31 (Overtime eligible)
Please note, that salaries will be negotiated based on relevant skills and experience.
Learn more about life at Cartier
www.careers.cartier.com
Richemont owns several of the world’s leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont