POSITION SUMMARY
This is a 20-hour part-time position.
The Englewood PublicLibrary, located just south of the City of Denver, serves a diverse community of patrons including the 33,000 citizens of Englewood CO and visitors from surrounding areas. We are situated next to a light rail stop and RTD bus station, on the first floor of the Englewood Civic Center.
Library Associates provide direct customer service in order to connect patrons to resources, programs and services. Help with the library’s various circulation tasks, including check-in and shelving of materials. This position will also have the opportunity to develop and implement new services for the library.
DUTIES AND RESPONSIBILITIES
The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.
Essential Duties & Responsibilities
Assists patrons in identifying, locating, and using library and information resources including print, non-print, and digital resources.
Performs all circulation functions. Includes creating patron accounts, issuing cards, checking materials in and out, maintaining patron database, collecting fines, shelving and courier processes.
Assists patrons in the use of library computers and personal devices in order to access information sources and digital materials and effectively utilize common applications.
Assists in planning and delivery of programs and special services such as readers’ advisory, career assistance, technology training or outreach to the community.
Assists with promotion and marketing of library materials, services, and programs, including display and merchandising of the collection.
Other Duties & Responsibilities
May work with volunteers.
Performs other duties as assigned and required.
PREPARATION AND TRAINING
Education: Bachelor’s Degree in any field required
Work Experience: 2 years of customer service experience; library and/or bookstore experience preferred.
Certifications and/or Licensures: None
Required Driver’s License: None
An equivalent combination of education, training and relevant job experience may be substituted.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
Basic knowledge of:
- Public library operations
- Reference interview techniques
- Customer Service standards
- Common and emerging personal technology applications
- MS Office Suite
- Standard office equipment including copiers and printers
Skills and Abilities
Computer Skills – Basic computer skills required for accurate data entry and records management. Intermediate skills required to instruct patrons in the use of common software programs such as word processing, spreadsheets, email, downloadables, and search engines.
Communication Skills – Excellent communication skills required to provide an exceptional customer experience for library guests. Also required to work in a team-oriented environment.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed in a standard library environment, requiring standing and walking for extended periods of time. Must be able to push and pull a full book cart (up to 20 lbs/force) and perform occasional lifting (up to 30 lbs).
HOURLY RATE
$17.64 – 24.66/hour
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)