Summary
The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is in the National Museum of African American History and Culture (NMAAHC). The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture.
This job is open to
- Internal to an agency
Current federal employees of this agency.
Clarification from the agency
Current Smithsonian Institution Internal Employees/Agency Employees Only may apply including current Smithsonian Institution employees with Federal career/career-conditional status or eligibility.
More than one selection may be made from this announcement.
Duties
The Lead Visitor Services Coordinator is responsible for visitor and guests services; engagement and cultural interpretation; VIP tours and group visits.
In this position, you will:
- provide leadership in the planning, management and implementation of all elements of Visitor Services operations, under the general direction of the Visitor and Guest Services Manager.
- provide leadership, oversight, and motivation to Visitor Services staff and volunteers.
- deliver quality customer service by responding to all visitor, staff and volunteer inquiries, requests, and comments and incorporating improvements based on the analysis and assessment of overall feedback.
- track required funding to initiate the purchase of staff, volunteer and visitor materials, office supplies and digital equipment
- facilitate dialog around difficult content.
Requirements
Conditions of Employment
- Requires career/career-conditional status or eligibility.
- Males born after 12/31/59 must be registered with Selective Service.
Conditions of Employment
Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met by the closing date of the announcement. See the ‘Required Documents’ section for additional information.
For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.
Qualifications
Basic Qualification: Experience that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.
In addition to the basic qualification requirement above:
Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-07 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience managing daily visitor operations in a museum, gallery, library or archive; scheduling team members and volunteers; training visitor services teams and volunteers; gathering visitor data and feedback from surveys; overseeing the purchase and maintenance of equipment and supplies; and complying with health or safety related protocols to manage visitor flow.
Or Education: Master’s or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.
Or a Combination: Education and experience may be combined to meet the basic qualifications.
Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the “Required Documents” section of this announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Education
There is no basic education for this position.
Additional information
This position is included in the bargaining unit.
Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
- Position title;
- Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
- Agency; and,
- Beginning and ending dates of appointment.
Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.
Note: This statement does not imply nor guarantee an incentive will be offered and paid.
Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.
- Benefits
The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.
Please see Benefits at https://www.si.edu/OHR/benefits for a complete description.
Flexible Spending Accounts – https://www.fsafeds.com/
Health Insurance – http://www.opm.gov/insure/health/index.asp
Leave – http://www.opm.gov/oca/leave/index.asp
Life Insurance – http://www.opm.gov/insure/life/index.asp
Long Term Care Insurance – http://www.ltcfeds.com
Retirement Program – https://www.opm.gov/retirement-services/
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:
- Skill in delivering visitor programs and services in a museum, gallery, library or archive.
- Ability to lead, train and motivate staff and volunteers.
- Ability to collect and analyze information in response to visitor, staff and volunteer inquiries, requests, and comments.
- Ability to use software applications.
- Knowledge of African American history and culture.
Important Note:
Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide detailed information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.
You may preview questions for this vacancy.
- Benefits
The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.
Please see Benefits at https://www.si.edu/OHR/benefits for a complete description.
Flexible Spending Accounts – https://www.fsafeds.com/
Health Insurance – http://www.opm.gov/insure/health/index.asp
Leave – http://www.opm.gov/oca/leave/index.asp
Life Insurance – http://www.opm.gov/insure/life/index.asp
Long Term Care Insurance – http://www.ltcfeds.com
Retirement Program – https://www.opm.gov/retirement-services/ - Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
Your application package should include the following documents:
- Resume – Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
For assistance with creating a resume, please click here.
- Current and former employees MUST submit a copy of their Standard Form (SF)-50, “Notice of Personnel Action,” that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24). Please provide a SF-50 that shows the length of time you have been in your current/highest grade level. Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions. NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50’s on their own. You may need to provide more than one SF-50.
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet “time-in-grade” requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).
- Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
- Proof of U.S. accreditation for foreign study, if applicable.
- All current federal employees must submit a copy of their most recent performance appraisal.
- Resume – Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
- How to Apply
Click on the “Apply Online” button on the upper right side of the page.
Please Note:- You must apply for this position online through the ‘Apply Online’ button and submit required supplemental documents (if they are relevant to you).
- You may submit required documents by uploading them online during the application process.
- The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
- If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.
Agency contact information
Yvonne Humphries
Phone
202-633-7448
TDD
202-633-6409
Fax
202-633-6401
Email
Humphriesy@si.edu
Address
SMITHSONIAN Office of Human Resources POB 23772, 600 Maryland Avenue, SW 517 Capital Gallery Washington, District of Columbia 20013-7012 United States
Next steps
At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt.
The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab “My USAJOBS;” e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed.Additional Information:
- Tips on applying for Smithsonian jobs are available at https://www.si.edu/OHR/howtoapply.
- The Smithsonian does not pay relocation expenses.
- The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema).
- Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
Your application package should include the following documents:
- Resume – Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
For assistance with creating a resume, please click here.
- Current and former employees MUST submit a copy of their Standard Form (SF)-50, “Notice of Personnel Action,” that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24). Please provide a SF-50 that shows the length of time you have been in your current/highest grade level. Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions. NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50’s on their own. You may need to provide more than one SF-50.
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet “time-in-grade” requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).
- Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
- Proof of U.S. accreditation for foreign study, if applicable.
- All current federal employees must submit a copy of their most recent performance appraisal.
How to Apply
Click on the “Apply Online” button on the upper right side of the page.
Please Note:
- You must apply for this position online through the ‘Apply Online’ button and submit required supplemental documents (if they are relevant to you).
- You may submit required documents by uploading them online during the application process.
- The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
- If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.
Agency contact information
Yvonne Humphries
Phone
202-633-7448
TDD
202-633-6409
Fax
202-633-6401
Humphriesy@si.edu
Address
SMITHSONIAN Office of Human Resources POB 23772, 600 Maryland Avenue, SW 517 Capital Gallery Washington, District of Columbia 20013-7012 United States
Next steps
At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt.
The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab “My USAJOBS;” e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed.
Additional Information:
- Tips on applying for Smithsonian jobs are available at https://www.si.edu/OHR/howtoapply.
- The Smithsonian does not pay relocation expenses.
- The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema).
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request