S&P Market Intelligence
The Role: Director of Professional Services Change Management & Onboarding Practice
The Team: We are responsible for post implementation code changes and have oversight on the architectural design for all client onboardings built using EDM and Thinkfolio. We engage with clients in every region and leverage the technology of AWS Cloud.
The Impact: As Director of this team, you will be responsible for managing the global team with regards to day-to-day activities around code changes within EDM or Thinkfolio. You will engage in weekly meetings and ensure the success of every new onboarding project.
What’s in it for you: This is a global leadership role, and you will be engaged with individuals in different time zones working on clients with distinct requirements. You will be on the front lines working with our development in pushing the SaaS technology as we push our products into the cloud. Client engagements with regards to future planning, and onboarding into the cloud will be a continuous opportunity to ensure successful strategies are put in place for each use case. Team expansion is an ongoing process, and you will be asked to hand select the best individuals to manage and mentor. You will be working with Fortune 100 clients, so exposure to multiple lines of leadership will expand your knowledge in their various verticals.
Responsibilities:
- Manage and coordinate with senior level management on ensuring functional tasks and new onboarding projects are aligned with best practices and executed to completion.
- Liaison with implementations team during new onboarding to ensure best practices are applied, and the project is meeting deadlines. Onboarding practice requires risk assessment and resourcing are allocated and reported
- Reporting to executive management and engaging with team members on a weekly basis. One on one direct meetings are required to set subordinates goals and measurable metrics.
- Tracking and ensuring organization of change requests are being completed with high attention to code quality. Join CAB meetings to have oversight on weekly code releases and enforce code release policies.
- Coordinate and interact with cloud engineers, DBA, Technical Support, Client Management, Service Leads, and Senior Management.
- Manage client contracted hours/rates for annual change requests. Level set client expectations, provide senior guidance on code changes, and communicate SOW details to senior managers and consultants.
What We’re Looking For:
- 6+ years client management with clear and professional communication.
- 5+ years exposure to relational database architecture, Microsoft SQL, and knowledge with writing SQL statements, and complex queries.
- Required to handle multitasking, issue resolution, escalation management, and have intermediate level knowledge around Microsoft Windows and Server.
- Amazon Web Service exposure is desired and baseline understanding of functionality and terminology is desired.
This role is limited to persons with indefinite right to work in the United States.
Return to Work
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
Grade/Level ( relevant for internal applicants only ): 13
The Location: Dallas, Texas (Hybrid)
Compensation/Benefits Information (This section is only applicable to US candidates):
S&P Global states that the anticipated base salary range for this position is $125,000 to $145,000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
About Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities.
S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.
S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility.
S&P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets.
S&P Global Engineering Solutions solves for tomorrow’s challenges today by transforming workflows and end-user experiences with data, insights and technology.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
10 – Officials or Managers (EEO-2 Job Categories-United States of America), PDMGDV103.2 – Middle Management Tier II (EEO Job Group), SWP Priority – Ratings – (Strategic Workforce Planning)
Job ID: R28324
Posted On: 2023-02-21
Location: Dallas, Texas, United States