About Good Eggs
At our core, we represent radical freshness, impeccable quality, curated selections and exceptional service. Picked yesterday, baked this morning, by the people we know and trust. We go straight to the source and bring only the best right to you. We’re Good Eggs.
About the Role
This role will be responsible for supporting a Senior IT Technician with ticket management, device management, and repair, floor printers, and conference room device management, as well as answering basic technical questions. This role lends support across the company for our corporate, fulfillment center, and remote teams. Candidates must be willing to work a flexible schedule to meet the demands of our 24/7 operation and days off will likely be Tuesday & Wednesday.
Duties & Responsibilities
- Tickets – Resolving simple technical issues. Take ownership and handle the ticket until it is resolved. Proactive, friendly, and upbeat, you can get the job done with limited direction and a willingness to pitch in whenever and wherever needed.
- Device management – We have a large fleet of laptops, iPods, barcode scanners, industrial printers, temperature monitors, etc. In addition to day-to-day maintenance, help us administer the fleet flies.
- Onboarding and offboarding employees – Support new hires by setting up and training them on Good Eggs IT policies and procedures.
- Communication process – Maintain an efficient way to meet the needs of the Operations team and keep everyone up to date with the latest information.
- On-call rotation – For network and hardware-related issues, support our Operations team by quickly resolving issues whenever they come up. This would be a shared responsibility.
Qualifications
- 1 to 2 years of proven technical support experience in a company environment.
- Bachelor’s degree in CS, CIS, or MIS and/or A+ certification a plus.
- Knowledge of Mac and iOS operating systems.
- Experience with supporting enterprise device management.
- Excellent communication both written and verbal.
- Excellent customer service skills with attention to detail.
- Shop-floor printers such as InterMec and Zebra
- Barcode scanners such as Cognex MX
- Warehouse operations logistics. (especially inventory control, pick and pack, etc)
Preferred Qualifications:
Physical Requirements
- We characterize this role as physically demanding. Must be able to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as lifting, walking, balancing, stooping, bending, pushing, pulling carts, and handling of materials.
- Must be able to regularly lift, carry, and/or push and/or pull between 30 to 50 pounds.
- Walking: Up to 7 hours per day
- Standing: Up to 7 hours per day
- Seating: Up to 7 hours per day
- Reaching: Up, down, or laterally, up to 7 hours per day
- Please be aware that you are required to wear PPE for COVID-19, food safety, local, state, or federal laws, and related PPE (Personal Protective Equipment) as mandated by Company Policy.
As an organization, we support vaccination mandates as key to keeping all employees healthy and safe. Good Eggs requires employees to be fully vaccinated by their first day of work, but will consider accommodations for those who can’t receive the vaccine for disability or religious-based reasons. Please be prepared to present your vaccination record during the job offer process. Disability or religious-based exemption requests will require further verification and documentation.
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Why work for Good Eggs?
Work for a purpose-driven company in an incredible work environment with passionate, diverse, and accomplished team members.
Our benefits and compensation package is the following for this role:
Targeted compensation range: $30-$33.65
Equity: 200 options
Vacation Time
Paid Sick Time
Enrollment after 90 days in our 401(k) Retirement Savings Plan (not matching at this time)
For employees working 30+ hours per week, Medical, Dental, and Vision plans with Kaiser & United Healthcare
Generous Parental Leave
Life Insurance, AD&D, Short and Long-Term Disability – all eligible employees receive coverage
20% Employee Discount
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned to you.
The Good Eggs Compensation Philosophy:
We offer competitive compensation based on market rates, evaluated bi-annually. Our final offer is based on years of experience, length of time with title, and demonstrated impact while in previous roles, combined with our compensation philosophy.
Good Eggs provides equal employment opportunities for team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, military status or disability in accordance with local, state and federal guidelines. We hire and promote individuals based on their qualifications for the position to be filled. We are committed to creating a diverse and inclusive workforce.