Job Title: Service Delivery Manager
About the Role: As a Service Delivery Manager, you will play a pivotal role in managing and coordinating the delivery of services to clients. Your responsibilities include ensuring that services are delivered on time, within scope, and within budget, while maintaining high standards of quality.
Key Responsibilities:
- Oversee the delivery of services to clients, ensuring they are delivered on time, within scope, and within budget.
- Develop and manage service delivery processes, procedures, and policies to ensure consistency and high-quality service.
- Coordinate with other departments to ensure the seamless delivery of services and resolve any issues that may arise.
- Monitor service delivery metrics and key performance indicators (KPIs), implementing improvements as necessary.
- Manage client relationships, ensuring high levels of customer satisfaction, and acting as the point of contact for any service delivery issues.
- Lead and manage the service delivery team, providing guidance, support, and performance feedback.
- Participate in strategic planning and decision-making at the executive level to align service delivery with business objectives.
About You:
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Minimum of 5 years of experience in service delivery management, preferably in a Managed Service Provider environment.
- Strong knowledge of IT service management and experience with ITIL or similar frameworks.
- Excellent leadership and team management skills.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and customer service skills.
- Proficiency in project management and process improvement.
Salary: $110,000 – $120,000
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