Wachter’s greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is currently accepting applications for an IT Manager, Support Desk in our Lowell, AR office. This position will lead and manage Wachter IT Service Desk and oversee all IT-related support across the Wachter, Inc organization. This position is currently located in Lowell, AR, however, direct reports may be assigned and working in any of Wachter’s many locations, Lenexa, KS, Mt Laurel, NJ, or remotely.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Teladoc & TriaHealth
- Company-Matched 401(k) and IRA Retirement Savings.
Requirements:
- Comparable amount of industry experience in Information technologies.
- Industry standard certifications helpful (e.g. Microsoft MCSE or comparable).
- ITIL training is a plus.
- Familiar with technology and have a background in break/fix support for a Microsoft shop.
- Scheduled hours are Monday through Friday 8 am to 5 pm, with on-call after-hour support for IT Service Desk team.
- Travel is not expected; however short trips to corporate headquarters may occur infrequently.
- Possesses excellent interpersonal communication skills.
- Must be a critical thinker who can fix and find solutions to obstacles.
- Successfully lead a very exceptional knowledgeable team.
- Ensure that escalated issues are resolved quickly.
- Strong written and verbal communication skills.
- Excellent planning, organizational, documentation, and time management skills.
- Substantial analytical skills, able to identify and solve problems quickly and efficiently.
- Proficient with using smartphones and computers, including email, spreadsheets, and Microsoft Office programs.
- Ability to work well with all groups at Wachter.
- Understanding of Wachter’s business rules, processes, and day-to-day operations for all companies, divisions, departments, and teams.
Responsibilities:
- Prepare, maintain, and keep updated IT procedures and documentation related to our processes and platforms operations.
- Supervise, hire, and train IT Department employees.
- Primary channel for communicating needs from the business to the Support Desk and will act as a liaison between the IT leadership and business leaders in the Lowell facility.
- Manage resources and processes required to design, plan, and support all information products and services.
- Successfully manage remote employees and employees who are working from home.
- Research and evaluate new technologies to be used as enhancements or upgrades to existing servers, networks, and other IT infrastructure equipment.
- Support all end-user systems and ensure that critical systems meet required SLAs.
- Be familiar with all Wachter systems and have a good working knowledge of the Wachter business and processes.
- Point of contact for various business and IT leaders.
- Collect, collate, and present metrics that accurately portray the current performance of the Support Desk.
- Act as the escalation point for critical issues and work towards a resolution.
- Work with personnel to achieve stated SLAs and OLAs.
- Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
Technical Competencies:
- Azure AD
- ITSM Software (FreshService, ServiceNow, etc)”
- Microsoft Office products (Word, Excel, PowerPoint, Outlook, Project, Visio, etc.)
- Professionalism
- Organization
- Versatility
- Communication
- Results-Oriented
- Initiative
- Innovation
- Optimistic
- Ownership
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$85,000 – $103,000 a year
Based on qualifications and experience.
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
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We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.