IS Program Manager Service Delivery

Job Description

This position is hybrid/remote role and and can be based out of Renton, Redmond, or Seattle, WA. Seeking candidates that can come into the office 1-2 times a month and as needed.

Providence caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Join our Service Delivery Alignment Team in Information Services (IS) where you will lead the service management program, operational improvement efforts, and drive adoption and alignment. In this role, you will partner with key stakeholders across Information Services (IS) to analyze, design, and optimize end-to-end processes within and between teams. You will apply strategies and tactics to solve systemic and acute issues to improve operations and communications. Leveraging the IS “Simplify, Modernize, and Innovate” guiding principles, this position provides program leadership to enable the Business of IS to efficiently deliver services across IS teams and to all caregivers across Providence.

Required Qualifications:

  • Bachelor’s Degree or equivalent educ/experience
  • Five years Information Services/Information Technology and/or Healthcare Industry experience.
  • Experience with Project Management methodology based upon project management principles, including experience implementing and facilitating complex decision-making structures among multiple executive stakeholders with varied interests and priorities.
  • Demonstrated experience as a speaker in a professional presentation environment, such as conferences and association meetings.
  • Experience with vendor/contract management and negotiations.
  • Development and execution experience with business development, marketing, communications, financial planning, and benchmarks/metrics in support of improved quality and process design.

Preferred Qualifications:

  • Master’s Degree
  • Upon hire: Project Management Professional
  • Upon hire: PgMP (Program Management Professional)
  • Upon hire: Lean Six Sigma certification
  • Upon hire: Lean certification
  • Upon hire: CQIA (Quality Improvement Associate)
  • Six years in the project / program management field.

The salary range listed for this position MIN:$50.17 to MAX:$82.36 per hour is based upon the primary work location Renton, WA posted. This position is hybrid. Salary range and offers are determined by internal pay equity and geographic cost of living differences. Salary rage will vary from State and region. Salary max is limited to 85% range in order to continue to offer internal pay growth. We welcome open and transparent discussions on salary at Providence.

.Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Us

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

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