Job Details
Job Location
535 BUSHWICK AVENUE – BROOKLYN, NY
Position Type
Full Time
Salary Range
$65,000.00 – $75,000.00 Salary/year
Job Category
Nonprofit – Social Services
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the general supervision of the Assistant Administrator of Homecare, the Intake & Recruitment Manager is responsible for managing and participating in all aspects of the Homecare divisions’ efforts to recruit qualified clients, support new clients with the intake process and initiation of services, and work collaboratively with that HR personnel responsible for recruiting new Homecare employees (Home Health Aids/HHAs). The Manager will coordinate with the team in developing/attending recruitment events (health fairs, senior center visits, etc), screen clients to determine eligibility, and collaborate with external payers and internal departments (HR, Marketing, Communications) to achieve Homecares’ growth goals. The Manager will work closely with Homecare and RiseBoro leadership to develop the team and establish goals and processes to achieve those goals. Specific duties and responsibilities include:
- Recruit clients that meet eligibility requirements, geographic focus, languages spoken, and payers accepted; recruit HHA’s as needed
- Conduct and document a thorough screening process, including engaging with potential client’s family members to gather information and coordinate care
- Engage in building strong lasting business relationships with geographically appropriate external partners including Medical facilities (hospitals, clinics), community services (food pantries, adult day / senior centers), long-term care facilities (nursing homes, assisted living), religious sites, other recruiters, media and social media internet sites
- Develop and distribute marketing materials including website/newgroup messages, flyers, posters, signs, banners, etc., with organizational information, opportunities, and benefits to clients and potential employee
- Lead and facilitate presentations to internal and external referral sources and audiences
- Document and report on key performance indicators for the team, including leads, source of leads, new external partners, events attended, new clients, new client stability over time, etc.
- Lead or participate in cross-program meetings such as Quality Improvement (QI) committee meetings, case conferences, training, etc., and contributes to these meetings as required by the position and the team
- Update job knowledge relevant to this position by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in affiliated professional groups/organizations
- Other related duties as assigned by leadership
Supervisory Responsibilities
- Manage the Intake& Recruitment Teams and Lead the team that directly conducts field-based recruitment efforts weekly
- Collaborate closely with other program staff to facilitate their support of this team, including Care Coordinator staff, Social Workers, and RNs
- Work alongside other program directors/managers/supervisors to identify opportunities for improved outreach/recruitment activities/methods
- Identify avenues of collaboration with other Divisions to implement strategies that maximize impact
- Organize and/or represent RiseBoro during meetings, conferences, and public forums to provide a framework and advance RiseBoro’s brand and mission
- Provide leadership and direction to the team to ensure the delivery of high performance, acting as an enthusiastic, positive, and motivated coach
- Develop and maintain policies, procedures, and processes that clearly guide the work of the team; ensure all regulations and internal/external requirements and regulations are met i.e. insurance authorizations, NYSDOH, etc.
- Establish team performance standards, milestones, and goals in collaboration with program and agency leadership. Adjust goals as required by the demands of the program
- Develop an annual strategic marketing and recruitment plan and support staff in achieving this plan
- Advocate to achieve the goals of the team and the program by supporting clients, family members, team members, and internal/external partners
- Take full responsibility for the performance management of the team to ensure that quality and deadlines are achieved and maintained and that any issues are managed in line with RiseBoro policies, procedures, and guidelines
- Ensure teams are appropriately staffed at all times
- Coordinate training programs for new staff and identify training needs for current staff
COMPETENCIES
- Demonstrated experience in coordinating training programs for new staff and identifying training needs
- Demonstrated knowledge of the homecare industry and business needs
- Skilled in recruiting, interviewing, screening
- Demonstrated supervisory or management of an intake and recruitment team, particularly high-volume / entry-level positions preferred
- Ability to organize and manage complex projects and teams to achieve significant goals
- Excellent oral and written communication skills with strong interpersonal skills
- Strong organizing and project management skills with the ability to plan and implement independently within a large team, including taking initiative and actions to achieve the key performance indicators/goals of the team
- Effective public speaker and presenter with the ability to support diverse communities and maintain professional communication
- Bi-lingual English/Spanish speakers preferred
- Creative self-starter with a positive attitude, entrepreneurial spirit, and the ability to work independently and collaboratively as a team
- Excellent time management skills with a proven ability to meet contractual deadlines; ability to work well under pressure
- Ability to maintain professionalism, use sound judgment, and sustain confidentiality with client, staff, and facility information
- Ability to be flexible and adaptable with travel throughout NYC required
- Proficiency in Microsoft Office Suite required with familiarity with health information systems software preferred
- Commitment to RiseBoro’s mission, vision, and values
- Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
- Demonstrated commitment to supporting communities that have experienced systemic oppression and bias i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.
EDUCATION and EXPERIENCE
- Bachelor’s degree with a minimum of one (1) year of related work experience
- Associate’s degree and a minimum of two (2) years of related work experience
- High School Diploma or equivalent with a minimum of three (3) years of related work required
- Any combination equivalent to education and experience that provides the required knowledge and skills may be considered qualifying
EEO/Affirmative Action Policy Statement
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.