Knight Wall Systems (KWS) is a family owned business operating in Deer Park, Washington. The company promotes, manufactures, and sells patented, thermally isolated rain screen cladding attachment systems throughout the US and Canada, that are used in the rapidly growing Building Envelope segment of commercial, industrial and residential construction. To learn more, visit www.knightwallsystems.com.
INSIDE SALES PROJECT MANAGER
The Inside Sales Project Manager is a key player on the Knight Wall Systems team and will proactively function as a technical liaison between customers and the company. Primary responsibilities include working with customers, outside sales, and the engineering team on orders and project-specific coordination, inquiries, and problem-solving. The ideal candidate will be responsive, create clear expectations, and ensure order efficiency while maintaining positive relationships, both internal and external.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These duties are those typically performed in this position. Employee may not perform all the listed duties and/or may be required to perform additional or different duties.
- Guide customers through the order process by engaging the customer, both over the phone and in writing, to set expectations and coordinate requirements of deliverables including material, engineering, and other submittal documentation.
- Request and retrieve applicable forms, documents and other pertinent information required to set up a new customer account or process orders for material or engineering.
- Enter and maintain customer/project information and orders into the ERP/CRM system.
- Work with the customer to ensure a firm understanding of the product specified and estimated for the project for a successful experience.
- Respond to customer questions or concerns regarding project specific applications, details, or order status – in writing or verbally.
- Engage with engineering as required to resolve any customer questions.
- Work with outside sales representatives to help close sales and initiate the order process.
- Provide support to the outside sales force regarding orders, projects, and intermediate level technical support.
- Create quotes and quantity take-offs as needed for prospective opportunities.
- Work positively with customers in high-demand, pressure scenarios to find solutions.
- Work within and promote corporate vision, mission, and values of the organization.
- Performs other duties as assigned.
REQUIRED EXPERIENCE, SKILLS AND EDUCATION
The following generally describes the knowledge and ability required to enter the job and/or learned within a short period of time to successfully perform the assigned duties.
- Minimum of an Associate Degree in an Architectural, Engineering or Construction related field and/or equivalent work experience in related field. Bachelor’s Degree preferred. Construction Management or Construction Engineering Management degree preferred.
- 2-3 years’ experience working within the commercial construction or manufacturing industry.
- Proficiency in MS Office; Use of formulas, lookups and equations within Excel preferred.
- Strong and proficient written and verbal communication skills required. Must be able to professionally communicate with outside sales representatives, architects, engineers, and contractors.
- Good mechanical/technical aptitude. Able to read and efficiently navigate construction drawings and specifications; Understanding of construction contracts, processes, and typical general requirements a plus.
- Experienced working with multiple customers simultaneously, often with time constraints and schedule driven.
- Self-motivated, assertive, and detail oriented. Not afraid to do independent research and learn new things to increase the quality/scope of work.
- Service driven and accountable approach. Will own successes and mistakes.
- Proactive customer service and follow-up skills. History of showing the ability to think outside the box, easily able to pick up the phone and get a problem solved regardless of the situation or circumstance.
- Team oriented and focused, but also has a sense of humor and can bring levity to stressful situations.
- Old-school work ethic is highly valued. Will go above and beyond to get the job done.
JOB AND COMPANY BENEFITS
- Top of market hourly rate DOE+
- Employer paid benefit package (Medical, Dental, Vision, Short-term disability, and Life insurance)
- Voluntary health plans (Flexible Spending Account, Long-term Disability and Life)
- 401K with Employer match
- Paid Time Off (PTO), holidays and sick leave
- Stable, family owned and operated business that focuses on the value of our employees
Knight Wall Systems, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, family medical history, or any other status protected by law. If you are an individual with a disability and need assistance in the application or hiring process, please contact Human Resources at 509.276.2229 or accommodations@knightconst.com.