Job Type
Full-time
Description
Erie Neighborhood House (ENH), a social service agency serving the Chicago metropolitan area and dedicated to promoting a just and inclusive society, is seeking a full-time Immigration Program Manager. Reporting to the Director of Legal Services, the Immigration Program Manager’s basic function is to provide logistical and administrative support to the immigration legal services team, including strategic planning, coordination and oversight of workshops and in-office clinics, preparation of funding requests and data reports, and volunteer training and coordination.
POSITION RESPONSIBILITIES:
- Manage the coordination of Erie House immigration workshops and clinics, including staff coordination, securing dates and locations, logistics planning, and volunteer assignments;
- Serve as main point of contact for New Americans Initiative Northside Collaborative, coordinating partners to support in achieving funding goals;
- Manage office operations for the department, including purchasing program supplies, coordinating payments for staff trainings, and overseeing deadlines to renew the agency’s DOJ recognition and staff accreditation;
- Manage, supervise, coach, and mentor the Legal Assistant;
- Research, develop, and prepare public and private funding proposals in collaboration with the Director and Development Department;
- Manage all grant and data reporting for the Legal Services department;
- Consult with the Director to design, review, and maintain the department’s data collection tools and methodology for data entry;
- Ensure accuracy and compliance in reporting requirements;
- Implement quality control measures and perform audits to ensure the reliability of data collection;
- In collaboration with the Director, manage, train, and oversee interns and volunteers for the department;
- Assist the Director in monitoring the program’s budget and operating costs;
- Oversee the department’s ‘s intake and appointment process, including triaging a high volume of public and professional inquiries, and assist applicants in a professional and compassionate manner while maintaining confidentiality;
- Cover the office reception desk as needed, in the event the Legal Assistant is unavailable;
- In collaboration with the Legal Assistant, manage the department’s outreach and support services to clients, including referrals to other Erie House programs and external agencies;
- Serve as lead on the effective use of LawLogix, ensuring that information needed for grant reports and internal reporting is collected accurately and timely;
- Serve as lead on the department’s immigration advocacy and community outreach initiatives;
- Collaborate with both internal departments and external partners to ensure the needs of the department’s immigration clients are met;
- Actively engage in understanding current immigration law and the department’s office procedures relating to immigration case work;
- Actively participate in public education workshops regarding important immigration issues facing the community;
- Assist in case management of immigration applicants, particularly those attending workshops, including but not limited to: maintaining client files, drafting cover letters, preparing application packets, reviewing case files;
- Follow up on pending case work and maintain communication with clients via phone, email, or mail regarding missing documentation necessary for submission of application;
- Respond to all phone calls and email inquiries on citizenship and immigration issues in a timely manner.
- Represent department at meetings, conferences, and/or legislative visits when necessary;
- Participate in on-going immigration trainings and other professional development; and
- Other duties as assigned.
Requirements
- Bachelor’s Degree or demonstrated and significant experience in working with immigrant communities and an understanding of immigration legal services is required;
- Written and oral fluency in English and Spanish required;
- Willingness to seek Department of Justice (DOJ) accreditation;
- 2-3 years’ experience in supervision/coordination of programs preferred;
- Excellent organizational, oral, and written skills;
- Solution-oriented mindset, with a willingness to take initiative while juggling several priorities;
- Strong proofreading and detail-oriented research and writing skills;
- Ability to prioritize and juggle multiple projects simultaneously and independently, often under pressure and in a fast-paced environment;
- Desire and ability to work independently, but also to perform in a team environment;
- Ability to maintain confidentiality;
- Ability to stay organized, manage a high-volume workload, and work under strict deadlines;
- Sensitivity to the needs and legal issues affecting people of diverse backgrounds;
- Excellent professional judgment and interpersonal skills; ability to comfortably exercise calculated risks;
- Proficiency in Microsoft Office Suite and case management software preferred;
- Access to reliable transportation; preferably access to a car, valid driver’s license, and insurance;
- Willingness to work flexible hours; some evenings and weekends required;
- Demonstrated commitment to social justice and sensitivity to challenges of the immigrant community.
TEAM MEMBER BENEFITS
- Compensation range: $54,000 – $56,000 based on experience.
- Work / life integration
- Generous paid time off
(examples below for full-time employment)
- 12 accrued sick days per year
- 3 personal days
- Paid birthday off
- 8 paid holidays, including Juneteenth
- In addition to above paid holidays, paid week off between Christmas Eve and New Year’s Day
- Vacation
- Year 1 = 8 days
- Year 2 = 13 days
- Year 3 + = 20 days
- Access to alternative and flexible work schedules and personal leave, where possible
- Two-weeks fully paid Parental Leave, for eligible employees
- Time off for school conferences and activities as well as bereavement leave
- Professional Development
- Employer-sponsored learning and development programs
- Paid day off annually for personal professional development
- Tuition Assistance & Debt Relief Program, as budget allows
- DEI Council-sponsored education and engagement series
- Wellness support
- Employer-sponsored health, dental, and vision insurance
- Employer-paid life insurance
- Voluntary life and AD&D and shot and long-term disability
- Flexible Spending Accounts for medical, vision and dependent care
- 403b with employer match
- Employee Assistance Program
- Yoga, Zumba and Book Club, when onsite
Management / Exempt
Erie Neighborhood House is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact us at hr@eriehouse.org.
NO TELEPHONE CALLS PLEASE!
MUST BE A MEMBER OF AFSCME OR JOIN AFTER 30 DAYS
ERIE NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER
ACCREDITED BY NAEYC & NATIONAL AFTER SCHOOL ASSOCIATION
RECOGNIZED BY DEPARTMENT OF JUSTICE;
UNITED WAY MEMBER
Salary Description
$54,000 – $56,000