Overview
Full-time position starting at $23 – $25.57/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:
- Medical, Dental, Vision, Life Insurance and Long-Term Disability
- Health Savings Account and Flexible Spending Account
- Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
- CCS/CHS 403(b) Employee Saving Plan
- Employee assistance program
Position Description
Case Managers partner with clients to co-create housing stability plans. They meet with clients at least monthly and possibly more depending on client needs. Case Managers are responsible for providing the core program components including developing a case plan, providing financial assistance, and ensuring program files are maintained. The average day will include helping clients to apply for apartments, working with our legal team to overcome a client’s previous eviction and providing rental subsidy to clients on your caseload. Case managers regularly travel through King County to meet with clients in various settings.
Responsibilities
- Meet with prospective clients at various CCS sites and in the community to determine eligibility and collect enrollment documentation.
- Assess clients for housing needs and develop housing stability plans to address barriers/goals.
- Provide life skills training regarding housing location, budgeting, tenant responsibilities, and other housing related skills.
- Provide housing location services as needed and advocate on behalf of client with property owners, debtors, and other parties.
- Perform outreach to property owners and property managers on behalf of the STHS (Short Term Housing Stabilization) Programs.
- Maintain case files and database entry in accordance with agency standards.
- Work collaboratively with other staff to identify resources and services that can be used to better serve clients.
- Conduct housing inspections of prospective units before clients sign a lease and move in.
- Process financial assistance on behalf of clients as allowed by the specific contract or grant.
- Provide individualized case management for clients as directed by their stability goals.
- Regularly meet in person with clients and staff at CCS offices and in community spaces throughout King County.
- Employ crisis management skills where necessary to assist clients in difficult situations.
- Manage a case load of 17-20 clients in varying stages of the program curriculum.
General Responsibilities
- Adhere to confidentiality guidelines and respect client privacy.
- Ensure clients guide housing search preferences and goal setting.
- Maintain accurate record of hours worked and submit timesheets on schedule.
- Attend required trainings as scheduled.
- Participate in staff and supervisory meetings as required.
- Participate in agency advocacy on behalf of the people we serve.
- Contribute to and support a positive, team-oriented, culturally diverse work environment.
- Perform other job-related duties as assigned.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.
Physical and Mental Acuity Requirements
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms.
- Able to speak clearly in person and on the telephone.
- Able to hand write legibly.
- Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response.
- Able to sit for sustained periods of time.
- Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
- Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment.
- Ability to prioritize multiple tasks, and to work independently and as a team member.
- Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.
- Regularly able to perform duties as assigned.
- Able to make independent decisions and apply sound judgment in performing job duties.
Qualifications
- Bachelor’s degree in social services or a related field.
- At least one year of experience in direct provision of social services, preferably within homeless housing or housing placement programming.
- Understanding of issues homeless families often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
- Understanding of barriers for homeless immigrants and refugees.
- Excellent written and oral communication skills.
- Excellent computer skills, with ability to maintain complex client records.
- Valid Washington State driver’s license.
- Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
- Criminal history background checks are required prior to employment.
Preferred Qualifications
- Master’s degree or higher in Social Work or a related field.
- Fluency in second language that is spoken by a substantial number of King County clients
- Proficiency in Microsoft Office Suite and HMIS.
- Experience in Real Estate or Property Management.
Substitute Qualifications
- A combination of education/training, and documented knowledge/skills and experience may in some cases substitute for the BA requirement.
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.