Work for Indiana
Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.
At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.
Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.
About the Family & Social Services Administration (FSSA):
FSSA was established by the Indiana General Assembly in 1991 to consolidate and better integrate the delivery of human services by state government. FSSA is a health care and social services funding agency. Ninety-four percent of the agency’s total budget is paid to thousands of service providers ranging from major medical centers to a physical therapist working with a child or adult with a developmental disability. The six care divisions in FSSA administer services to more than 1.5 million Hoosiers. FSSA’s mission is to compassionately serve Hoosiers of all ages and connect them with social services, health care and their communities.
Salary: This position traditionally starts at an annual salary of $47,320.00. Salary for this position may be commensurate with education and job experience.
Role Overview: Do you have a heart for helping? At IN211, we touch millions of lives every year by providing education about the 23,000 resources in our database and documenting important details like unmet needs and demographics to better inform our communities. Shift(s): This role is availble for night and weekend shifts.
About the Job:
As the Community Navigator, you will be responsible for helping people to identify their goals, prioritize their needs, and connect them to valuable community resources. In this position, you will help individuals, families, and providers identify, understand and effectively use the programs that are part of the human service delivery system. You will serve as a knowledge broker in health and human services by utilizing excellent communication skills, expertise and compassion to identify and provide high-quality resources.
A Day in the Life:
The essential functions of this role are as follows:
- Respond to individuals via phone call, text, chat, or email to provide effective resource navigation.
- Utilize a comprehensive database to provide the caller with information and referrals that are accurate, appropriate, and confidential.
- Maintain consistent data entry (demographics, assessments & referrals) adherent to center guidelines
- Establish and maintain rapport by utilizing active listening skills, empathy, and well-developed assessment skills.
- Conduct professional assessment to determine needs and identify solutions.
- Provide advocacy for clients when needed by interacting with clients and human service agencies resolving problems and providing information.
- Collaborate with case managers, healthcare providers, or other professionals to determine the most appropriate resource for individuals.
- Use effective crisis intervention skills and suicide prevention tactics when responding to individuals who are in distress.
- Meet or exceed all call metrics
- Identify success stories and other opportunities that will build awareness of and confidence in the broad range of services that 2-1-1 provides.
- Conduct Outcome Surveys, research agencies, and other projects as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
What You’ll Need for Success:
You must meet the following requirement to be considered for employment:
- Bachelor’s degree in human services, social work or related field preferred. Will consider candidate with education and experience that meets or exceeds this requirement.
- At least 2 years of related experience in non-profit, case management, crisis hotline or information and referral services.
- Actively and skillfully conceptualize, apply, analyze and/or evaluate information gathered from assessments.
- Excellent reading comprehension, listening, verbal, and written communication skills.
- Ability to maintain a positive, compassionate and professional attitude, even in times of stress.
- Must have effective active listening and problem-solving skills.
- Knowledge of community, regional and state human and social service resources.
- Ability to multi-task in a fast-paced environment.
- Ability to perform with frequent interruptions and/or distractions.
- Must be able to adapt to and retain constantly changing information.
- Display initiative to take on additional projects and tasks.
- Must be willing and able to meet AIRS certification standards.
- Demonstrated personal computer skills with MS Office applications and other software applications.
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer.
Current Employee? Click here to apply.