Job Description
Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun river Health is currently seeking a full-time Helpdesk Analyst Level I to join our team.
A Helpdesk Analyst Level I provides Tier 1 phone support and ticket resolution, new PC setup, respond to end-users requests and provides on call support.
Essential Duties and Responsibilities of a Helpdesk Analyst Level I:
- Answer user inquiries via phone and email, regarding computer software or hardware operation to resolve problems
- Troubleshoot and resolve IT issues for staff and programs on day to day basis
- Create new user accounts via Microsoft Active Directory
- Assists in supporting End User Portal
- Assists in inventory control
- Document IT tickets and resolution of problem(s) in ticketing system
- Work with third party product, maintenance & support technical partners
- Supports enterprise wide projects as needed
- Assist Director of IT Support, Operations and all other duties as assigned
Qualified candidate must possess:
- Working knowledge of desktop operating systems (Windows 10)
- Working knowledge of Office 365 and associated applications (Excel, Outlook, Word)
- Working knowledge of Microsoft Active Directory Users and Computers.
- Working knowledge of mobile operating systems (Android, iOS)
- Proficiency with supporting software applications including computer utility programs, desktop management, anti-virus and other desktop maintenance/troubleshooting software.
Minimum Education Requirement: High school diploma/ GED with vocational/ technical school diploma in Information Technology or related fields (i.e. Computer Science)
Preferred Education Requirement: Associate’s degree in Information Technology or related fields (i.e. Computer Science)
Minimum Work Related Experience: 0 – 1 year
Preferred Work Related Experience: 1 – 2 years
Minimum Licensure: Valid New York State Driver’s License
Hourly Rate: $18.13 – $19.23/hour
About Us
Sun River Health is a network of 43 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need – no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.