Primary Responsibilities:
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Respond to customer queries in person, phone, email, the ticketing system, or remote support
• Creation of step-by-step training materials with screenshots for clients
• Provide technical assistance and support for incoming issues related to systems, software, hardware
• Document internal procedures
• Maintain daily performance of computer systems
• Ask educated questions and listen to customers to determine root cause of issues
• Work through the problem-solving process with employees, empowering them to do the same
• Run diagnostic problems to resolve problems
• Clean-up computers, accessories, and other equipment
• Escalate significant and recurring issues to the tier-2 support team
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting
What We Offer:
- Monday – Friday schedule, no weekends
- RestorixHealth is proud to provide employees with a comprehensive and attractive benefits program which includes the following:
- Medical, Dental and Vision Insurance
- Health Savings Account (with employer match) and Flexible Spending Accounts (General Purpose, Limited Purpose and Dependent Care)
- Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability
- Voluntary Buy-Up Life Insurance (for self, spouse & children), Short-Term Disability and Long-Term Disability
- Voluntary Accident, Critical Illness and Hospital Indemnity Plans
- Employee Assistance Program
- Pet Care Discount Program
- Generous Paid Time Off and Paid Holidays
- 401(k) Retirement Plan (with employer match)
- Internal ongoing educational/training opportunities
- Competitive compensation
- Continuous coaching & mentorship
Additional Responsibilities:
• Maintain a neat and clean workspace/desk area
• Cable management
• Basic knowledge with printer maintenance and troubleshooting.
Education and Technical Skills:
• High School degree or equivalent
• At least 1 year minimum in an office environment
• Ability to diagnose and resolve basic computer/technical issues
• Problem solving and troubleshooting skills
• Excellent communication skills
• Keen attention to detail, memory of patterns, and interest in problem-solving
• Preferred: BS/BA in IT, Computer Science, or related field
• Preferred: Proven experience as a Help Desk Technician or other customer service role
• Experience with:
• Office Applications (Microsoft Office365)
• Amazon Workspaces (AWS)
• Troubleshooting Windows Client/Server Operating Systems
o Windows 10/11
o Windows Server 2003/2008/2012
Other details
- Job Family IT
- Pay Type Salary
- Min Hiring Rate $40,000.00
- Max Hiring Rate $44,000.00
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