Paladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach. Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and maintenance of integrated systems including Security, Audio-Visual, and Data Networking systems.
IN OFFICE POSITION – CITY OF GARDEN GROVE, CA
Roles & Responsibilities
- Work with Systems Support Team Lead in improving department processes and procedures as needed.
- Oversee asset management system (CMDB) to maintain a high level of accuracy of assets.
- Act as escalation point for the Level 1 Help Desk team as well as providing support and technical guidance to the team.
- Escalate issues to Level 3 IT colleagues (Systems Administrators) and liaise as situations require more specialized skill sets.
- Support and participate in pilot deployment projects, along with some proof-of-concept projects.
- Active Directory / Azure AD configuration, troubleshooting and reporting.
- Use management/orchestration tools to diagnose and root cause network/systems issues and performance related issues.
- Provide advanced support and troubleshooting of IT and AV systems for end-users, including executives.
- Maintaining Help Desk ticket queues to ensure proper routing and resolution of issues.
- Configure desktop hardware, software, and peripherals.
- Writes documentation and guides as necessary, provide end-user training.
- Must be willing to carry a mobile phone and provide after hours on-call support occasionally.
- Trains users on systems operations and procedures, as needed.
- Maintain a positive working relationship with business lines and other departments.
- Provide global support using remote desktop technologies.
- Endpoint and mobile device provisioning, including logistics and shipping to colleagues.
Required Qualifications
- Demonstrates fundamental knowledge of Windows operating systems (versions 10/11)
- Basic knowledge of macOS and Apple devices (e.g., MacBook Pro/Air)
- Demonstrates fundamental knowledge of mobile operating systems (Android/iOS) and hardware.
- Working knowledge of current communications devices and desktop technologies.
- Intermediate level networking knowledge and troubleshooting including wired and wireless.
- Minimum of 2 years’ experience in a Level 1 Help Desk role, supporting users in a remote help desk environment preferred.
- 2 years’ experience in managing a ticket request / IT service management system.
- Intermediate understanding of Virtual Desktops and remote desktop technologies.
- Printer device and queue management.
- Active Directory, user, and group membership management
- Intermediate knowledge and experience of Office 365 and related cloud solutions
- Intermediate knowledge of Microsoft Teams and SharePoint folder structures
- Intermediate knowledge and experience troubleshooting Email flow and issues.
- Experience in managing/troubleshooting of conferencing systems
- Ability to manage multiple projects, activities, and tasks simultaneously.
- Highly developed verbal and written communications.
- A+ certification preferred.
- Computer science degree or equivalent work experience (3 years)
- Ability to pass pre-employment screening
Demonstrated Professional Competencies
- Detail oriented, organized, able to problem solve, multitask, work effectively under pressure, meet deadlines, and prioritize workload.
- Self-starter and able to take initiative.
- Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to write reports and routine business correspondence.
- Ability to effectively present information and respond to questions from colleagues.
- Demonstrates fundamental knowledge of Windows operating systems.
- Demonstrates basic knowledge of macOS/iOS and Apple hardware.
- A+ certification preferred.
- Expertise in standard software applications (Microsoft Word, Excel, PowerPoint, Outlook, etc.
Physical Demands
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
- Position is a desk job requiring the use of computer, keyboard, and phone
Working Conditions:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
- The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate
- This is an office-based job
Compensation range is: $25-30 per hour DOE
Benefit:
Paladin Technologies offers a strong compensation package including medical, dental, vision, and company-paid life insurance, 401(k), PTO and paid sick leave, training, and certification opportunities, and more.
Company Info:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.
Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,500 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.
We thank you for your application, however only those selected for an interview will be contacted.