The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
The Colorado Coalition for the Homeless seeks a Residential Services Coordinator, Residential Services to work one-on-one with residents; develop and implement creative programs; establish and oversee partnerships that support residents in successfully maintaining housing, including the Housing Retention Committee processes; access education and employment services; and resource activities and services that will contribute to a positive sense of community at a supportive housing facility for formerly homeless and very low-income single adults and families. This position will foster a trauma informed care environment through collaboration with property and programming staff, external partners, and the residents. The VRRS RSC specifically works with veterans of the US military.This position is located at 1756 N Quentin St., Aurora, Colorado 80045and reports to the Program Manager.
Coalition Benefits
In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:
- Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same- and opposite-sex domestic partner coverage;
- Dental, vision, and flexible spending/dependent care/public transit accounts;
- Free basic life insurance and long-term disability coverage;
- Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
- Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.
Essential Job Functions
- Provides excellent internal and external customer service, engendering an atmosphere of teamwork, trust, respect, and collaboration.
- Contributes to the development of a safe, sustainable community by fostering collaborative partnerships among program clients/residents and staff.
- Increases participants’ access to and engagement in mental health and substance abuse treatment services through an interdisciplinary team approach. This includes working closely with Property Management staff, members of the on-site and off-site care teams, and external partners to increase participants’ housing retention, income stability, health and wellness, and social connectedness.
- Maintains strong communication and cooperation with social services and property management staff. Participate within an interdisciplinary team focused on creating a positive living environment at a supportive housing facility.
- Develops a strong working knowledge of all supportive services and housing programs affiliated with the property and maintain effective communication with each program (including but not limited to: Housing Assistance Department, Property Management, Residential Services Department, and HUD/VASH programming).
- Establishes on-going communication with residents, individually and collectively, to determine areas of need. Work collaboratively with property management, program services departments, community partners, and social service providers to address short- and long-term needs of program participants/property residents.
- Establishes consistent practices for supporting residents in identifying, discussing, and resolving issues related to the individual and community environments. Areas may involve, but are not limited to, cooperative living, self-care practices, financial management, medical and mental health needs, and employment.
- Facilitates the Housing Retention Program at Fusion, which includes weekly subcommittee meetings, conducting client interventions, and follow-up tracking.
- Effectively assess and diffuse crisis situations that may occur on-site by using de-escalation techniques, calling proper authorities in the event of an emergency, and thoroughly communicating and documenting incidents and outcomes as appropriate.
- Ensures completion of required paperwork and program database entries, including HMIS, EHR, CMT, Safety Zone, and all accounting forms in a timely manner. This includes documenting delivered services and/or resident contacts in accordance with grant requirements and CCH documentation systems by the established deadlines.
- Develops and implement creative on-site educational opportunities, social services, and community building events based on residents’ needs and interests.
- Coordinates services with case managers/staff from all CCH departments and external partners involved in the program (including Residential Services, Housing Assistance, VA), internal and external health care providers, community agencies, and other partners (to include donor relations and volunteer coordination) to optimize service delivery to individual residents.
- Identifies and establishes partnerships with Property Management and other CCH departments and community-based groups to bring educational, financial, health, and recreational and other services to residents of the property.
- Coordinates and facilitates monthly Resident Council meetings and quarterly Town Hall meetings, organizing monthly schedules of other community events, groups, and activities.
- Attends and participates fully in expected meetings identified by the management or team, including but not limited to department meetings, team meetings, grant meetings, committee commitments, Housing Retention Committee responsibilities, Blended Management, etc. as well as being prepared for such meetings in advance.
- Serve as liaison between all entities while maintaining focus on the shared vision for clients/residents maintaining their housing, maintaining CCH resources, and developing a safe, sustainable community.
- Remain current on knowledge of best practices in substance abuse treatment, mental health treatment, and supportive housing by effectively utilizing clinical supervision, continuing education opportunities, and attending conferences and symposia related to these subject areas.
- Develop understanding of stakeholder’s perspectives and implement effective strategies to maintain collaboration given the various roles and responsibilities of stakeholders.
- Communicate frequently with the Supportive Services team and other senior management staff to ensure information flows constantly and in both directions.
- Maintain regular communication and cross-training efforts between all partners to enhance awareness, understanding, and respect for the different roles and duties each partner plays in achieving the overall shared goal.
- Maintains current and complete COVID-19 vaccination(s), as defined by the Centers for Disease Control and Prevention and local health authorities.
- Performs other duties as assigned by supervisor, property management staff, and clinical supervisors.
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications Summary
- Bachelor’s degree in Social Work or related field required, experience may be substituted.
- Minimum of two years’ experience providing educational and/or social services to adults with severe and persistent mental illness or co-occurring disorders.
- Experience in mental health, substance use, permanent supportive housing, and crisis intervention strongly preferred.
- Demonstrated competency in working with people from diverse backgrounds and ability levels.
- Ability to communicate and cooperate effectively with property management staff, services team staff, and representatives from other agencies.
WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVENT YEARS OF EXPERIENCE
The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.
Other details
- Job Family Social Services
- Pay Type Hourly
- Min Hiring Rate $21.00
- Max Hiring Rate $25.58
Apply Now