Summary
This position is located in the Health Resources and Services Administration, HIV/AIDS Bureau, Office of Program Support. The duty location for this position is in Rockville, MD and is not eligible for remote work.
This job is open to
- Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a “surplus” or “displaced” employee.
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This position is also open to PHS Commissioned Corps Officers. PHS Commissioned Corps (CC) Officers will be referred as CC personnel and not as a candidate for conversion to a permanent federal appointment.
This job is also open in another announcement to:
- Career transition (CTAP, ICTAP, RPL)
- Family of overseas employees
- Federal employees – Competitive service
- Individuals with disabilities
- Land & base management
- Military spouses
- Peace Corps & AmeriCorps Vista
- Special authorities
- Veterans
This job is also open in another announcement to:
- Career transition (CTAP, ICTAP, RPL)
- Family of overseas employees
- Federal employees – Competitive service
- Individuals with disabilities
- Land & base management
- Military spouses
- Peace Corps & AmeriCorps Vista
- Special authorities
- Veterans
Duties
As a Health Communication Specialist, you will serve as a content expert and advisor for the development, implementation, and evaluation of communication and marketing plans and strategies used to inform stakeholders about the Bureau’s programs, policies, and related health issues.
Your major duties and responsibilities include:
- Contributing to the management and oversight of state, regional, or national public health communications and marketing projects and campaigns.
- Planning, applying, and evaluating various communication science and marketing techniques to achieve optimal program results and promote positive health outcomes.
- Providing advice, technical assistance and leadership in planning and developing communication and marketing priorities, campaigns; strategies, and practices for effective communication and marketing directed toward professional and lay audiences, including underserved populations and populations at risk for poor outcomes.
- Developing messages and materials that are valid and consistent with health program objectives and are based on communications and marketing theory and principles, as well as audience research, including concept, message, and web-usability testing.
- Conducting and managing audience research and program evaluation activities for health communication and marketing, including researching formative, process, and impact evaluation and qualitative and quantitative methods.
- Analyzing the current context or situation (including Web analysis) to identify gaps in knowledge about audiences, collect feedback from consumer/audiences; monitors channel use, such as website and public system inquiry systems, as well as the use of communication materials and media coverage.
NOTE: Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
Requirements
Conditions of Employment
- U. S. Citizenship is required.
- Males ages 18 through 25 must be registered with the Selective Service.
- PHS Commissioned Corps applicants must submit current personnel orders.
- A one year probationary period may be required.
- Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
Qualifications
THESE QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE: 07/11/2023
Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
MINIMUM QUALIFYING SPECIALIZED EXPERIENCE is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, an applicant’s one full year of specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful job performance.
GS-12: In order to qualify for this position at the GS-12 level, your resume must clearly demonstrate that you have one full year of minimum qualifying specialized experience comparable in difficulty and responsibility to at least the GS-11 level in the federal service.
Examples of minimum qualifying specialized experience equal to the GS-11 level include performing the following types of tasks on a regular and recurring basis:
- Interpreting health communication and marketing topics into formats for both lay and professional audiences.
AND
- Using health communication and marketing channels to increase the impact of health program information and interventions.
GS-13: In order to qualify for this position at the GS-13 level, your resume must clearly demonstrate that you have one full year of minimum qualifying specialized experience comparable in difficulty and responsibility to at least the GS-12 level in the federal service.
Examples of minimum qualifying specialized experience equal to the GS-12 level include performing the following types of tasks on a regular and recurring basis:
- Developing and implementing strategic health communication and marketing plans and campaigns for both technical and non-technical audiences.
AND
- Advising leadership on effective communication and marketing approaches to formulate an organizational strategy targeting health issues.
Experience refers to paid and unpaid experience, including volunteer work done through National Service Programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.
Applicants whose resumes clearly demonstrate the required minimum qualifying specialized experience will be evaluated based on the occupational assessment competencies listed below. A competency is defined as a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions.
HEALTH COMMUNICATIONS: Knowledge of the practice, methods and techniques of communicating and disseminating health information to influence personal health choices by improving health literacy via written, oral and visual media.
STRATEGIC PLANNING: Supports organizational goals and objectives in accordance with strategic and/or operations plans.
MESSAGE DEVELOPMENT AND DELIVERY: Uses writing skills and editorial judgment to strategically develop messages for various audiences; and delivers them by evaluating the most appropriate media channel(s) for the particular needs of the target audience.
DATA GATHERING AND ANALYSIS: Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment, and to enable strategic and leadership decision making.
TO PREVIEW THE OCCUPATIONAL ASSESSMENT QUESTIONNAIRE, please click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12001016
Education
This job does not have an education qualification requirement.
Additional information
Expanded/Maximum telework Posture:
- Due to COVID-19, the agency is currently in a maximum telework posture. If selected, you may be expected to telework upon your appointment. As employees are permitted to return to the office, you may be required to report to the duty station listed on this announcement, even if your home/temporary telework site is located outside the local commuting area. Your position may be eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy.
HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences.
Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant’s successful completion of a background security investigation and favorable adjudication. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.
E-Verify: HRSA participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their social security numbers.
Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
Creditable Service: A newly appointed or reappointed employee may receive service credit for annual leave for prior work experience directly related to the duties of the position being filled. The use of this service credit is at the discretion of the selecting official and must be finalized prior to selectee’s entrance on duty. For more information, please click here.
Bargaining Unit: Position is in the Bargaining Unit.
Recruitment Incentives: Recruitment incentives are not authorized.
Student Loan Repayment Incentive: Student loan repayment incentive is not authorized.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories: Best Qualified, Well Qualified or Qualified.
If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and selection procedures for placement in one of the following categories:
-
- Best Qualified – for those who are superior in the evaluation criteria
- Well Qualified – for those who excel in the evaluation criteria
- Qualified – for those who only meet the minimum qualification requirements
The Category Rating Process does not add veterans’ preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).
Career Transition Assistance Program (CTAP)/ Interagency Career Transition Assistance Program (ICTAP): Must be found to be well-qualified to exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position. Click here for more information on ICTAP/CTAP.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA’s Office of Human Resources at (301) 443-3780 or by email: askhr@hrsa.gov or HRSA’s Reasonable Accommodation programs at (301) 443-2538 or by email: RA-Request@hrsa.gov. You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).
Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:
1. A current Resume – For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the “Qualifications” section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder.
If you choose to use your own resume, curriculum vitae, or any other written form you choose, then you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:
- Job title
- Name of employer
- Beginning and ending dates of employment (month/day/year format)
- Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
- Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable)
- Your resume must show the series and grade or equivalent for all federal positions you have held. (if a federal position)
You must also ensure that the duties performed are clearly matched to each period of employment.
Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications.
2. A complete Assessment Questionnaire
3. Other supporting documents to be submitted with application:
- If you are a veteran with preference eligibility and you are claiming 5-points veterans’ preference, you must submit a copy of your DD-214 (Member 4 Copy), or other proof of eligibility. If you are claiming 10-point veterans’ preference, you must also submit an SF-15, “Application for 10-Point Veterans’ Preference” plus the proof required by that form. Click here for more information on veterans’ preference.
- Personnel Orders: PHS Commissioned Corps Officers must submit a copy of latest personnel orders in lieu of SF-50.
- If you are currently serving in a pay banded position, please include a copy of your pay band chart with your application.
- College Transcripts or other official documentation from the qualifying educational institution showing that you meet the eligibility requirements for this program, as described in the “Qualifications and Evaluations” sections of this announcement. (if the position has a positive education requirement, or you are qualifying on the basis of education).
For Rsum and Application Tips visit the USAJOBS Resource Center.
The complete Application Package must be submitted by 11:59 PM (EST) on 07/11/2023.
- How to Apply
Need assistance with the Federal application process? This video will provide you with an overview of the Federal application process for positions in the competitive civil service using USAJOBS. Please click the link to view How to Apply for Federal Jobs – YouTube
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 07/11/2023 to receive consideration.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click the Submit My Answers button to submit your application package.
- It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Click here for information on “Federal hiring for individuals with disabilities”.
Applicants please note: To assist us with an expeditious application review process, please do not submit any of the documentation listed below unless specifically requested in the announcement. The following documents are not required and do not need to be submitted with your resume:
- Diplomas of any type (When education documents are required, you must submit unofficial transcripts)
- Letters of Recommendation, Reference, or Congratulations, etc.
- General training documents or certificates of completed training (Except Contract Specialist positions when requested in the announcement)
- Any documents with a picture of the applicant (Except medical or nursing licenses when requested in the announcement)
- Awards documentation including SF-50s for Awards
- Performance Appraisals (Only CTAP/ ICTAP eligible applicants need to submit their latest performance appraisal)
- Evaluations of any type
- Writing Samples
- OF-306
- Executive Core Qualifications Statements (ECQs)
Agency contact information
AskHR HRSA Helpdesk
Phone
(301) 443-3780
Email
ASKHR@hrsa.gov
Address
Health Resources and Services Administration 5600 Fishers Lane Rockville, MD 20857 US
Next steps
HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
Once your online questionnaire is received you will be sent an acknowledgement email that your submission was successful. We will update your status after each key stage in the application process has been completed. You may also check the status of your application through your USAJobs profile. check the status
- Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA’s Office of Human Resources at (301) 443-3780 or by email: askhr@hrsa.gov or HRSA’s Reasonable Accommodation programs at (301) 443-2538 or by email: RA-Request@hrsa.gov. You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).
Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:
1. A current Resume – For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the “Qualifications” section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder.
If you choose to use your own resume, curriculum vitae, or any other written form you choose, then you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:
- Job title
- Name of employer
- Beginning and ending dates of employment (month/day/year format)
- Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
- Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable)
- Your resume must show the series and grade or equivalent for all federal positions you have held. (if a federal position)
You must also ensure that the duties performed are clearly matched to each period of employment.
Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications.
2. A complete Assessment Questionnaire
3. Other supporting documents to be submitted with application:
- If you are a veteran with preference eligibility and you are claiming 5-points veterans’ preference, you must submit a copy of your DD-214 (Member 4 Copy), or other proof of eligibility. If you are claiming 10-point veterans’ preference, you must also submit an SF-15, “Application for 10-Point Veterans’ Preference” plus the proof required by that form. Click here for more information on veterans’ preference.
- Personnel Orders: PHS Commissioned Corps Officers must submit a copy of latest personnel orders in lieu of SF-50.
- If you are currently serving in a pay banded position, please include a copy of your pay band chart with your application.
- College Transcripts or other official documentation from the qualifying educational institution showing that you meet the eligibility requirements for this program, as described in the “Qualifications and Evaluations” sections of this announcement. (if the position has a positive education requirement, or you are qualifying on the basis of education).
For Rsum and Application Tips visit the USAJOBS Resource Center.
The complete Application Package must be submitted by 11:59 PM (EST) on 07/11/2023.
How to Apply
Need assistance with the Federal application process? This video will provide you with an overview of the Federal application process for positions in the competitive civil service using USAJOBS. Please click the link to view How to Apply for Federal Jobs – YouTube
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 07/11/2023 to receive consideration.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click the Submit My Answers button to submit your application package.
- It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Click here for information on “Federal hiring for individuals with disabilities”.
Applicants please note: To assist us with an expeditious application review process, please do not submit any of the documentation listed below unless specifically requested in the announcement. The following documents are not required and do not need to be submitted with your resume:
- Diplomas of any type (When education documents are required, you must submit unofficial transcripts)
- Letters of Recommendation, Reference, or Congratulations, etc.
- General training documents or certificates of completed training (Except Contract Specialist positions when requested in the announcement)
- Any documents with a picture of the applicant (Except medical or nursing licenses when requested in the announcement)
- Awards documentation including SF-50s for Awards
- Performance Appraisals (Only CTAP/ ICTAP eligible applicants need to submit their latest performance appraisal)
- Evaluations of any type
- Writing Samples
- OF-306
- Executive Core Qualifications Statements (ECQs)
Agency contact information
AskHR HRSA Helpdesk
Phone
(301) 443-3780
ASKHR@hrsa.gov
Address
Health Resources and Services Administration 5600 Fishers Lane Rockville, MD 20857 US
Next steps
HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
Once your online questionnaire is received you will be sent an acknowledgement email that your submission was successful. We will update your status after each key stage in the application process has been completed. You may also check the status of your application through your USAJobs profile. check the status
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request