Job Description
At RH we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won’t take “no” for an answer. We value team players, people who are more concerned with what’s right, rather than who’s right.
We believe that service starts inside the organization, and embrace a concept called “People First.” At RH, you will create results with an inspiring team in a creative environment with opportunities for career advancement. The Guest Liaison provides dynamic service – welcoming designers, clients, executives and visitors to our Center of Innovation and Main Reception areas. This role requires a polished demeanor & presence, coupled with an enthusiasm to create a superior first impression for our high-profile guests. They will work in collaboration and partnership with all associates and Leaders to ensure the needs of our guests are not only met but also exceeded. They must be personable and proactive in creating an elevated experience and a positive work environment. They must be open to learning and use creative problem-solving to provide strategic solutions in response to challenges.
YOUR RESPONSIBILITIES
- Live our Vision, Values and Beliefs every day
- Greet, welcome and announce all visitors upon arrival with superior service
- Effectively manage all calls and emails with poise and confidence
- Provide an elevated level of service support to associates and Leaders as needed
- Create and maintain employee badge access and security reports
- Conduct inventory analysis and place appropriate orders for restocking
- Serve as liaison to Campus Development and Facilities Teams in relation to maintenance, security and operational projects
- Standardize information dashboards, templates and procedures to facilitate an efficient workflow; including but not limited to expense reporting, corporate communications, and project status tracking
- Maintain, adapt and update crucial company information and documents as necessary
- Provide tracking analysis on spend and best practices
OUR REQUIREMENTS
- Organized – must be able to manage a multitude of projects in a systematic and organized way
- Proactive – must be a self-starter and possess the initiative and sense of urgency to complete tasks in a timely manner
- Problem-solving – must be able to gather and analyze information skillfully, and identify and resolve problems in a timely manner
- Interpersonal skills – must remain open to others’ ideas and clearly articulate your own and exhibit a willingness to learn new methods
- Team player – must work well with diverse personalities and levels of leadership within the organization
- Prioritization – must prioritize and manage multiple work activities at once while using time efficiently
- Quality control – must be accurate, diligent, and thorough to ensure supreme quality of work
- Adaptability – must adjust to changes in the work environment, and respond positively and professionally to frequent change, delays or unexpected events
- Confidentiality – must be able to perform duties with a high level of confidentiality, diplomacy and discretion
- Communication – must be able to effectively communicate both orally and in writing with your leader and team members – clearly articulating your views and asking for clarification if needed
- Proficiency with Mac Operating System, Microsoft Office Suite, InDesign, and Google Suite
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual’s experience, qualifications, and the geographic location of the role.