Global People Services Representative

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


Global People Services Representative is a primary point of contact for employees and managers to answer general P&T questions. This role also provides support, through our regionalized Global People Services model, to Business Partners and Centers of Expertise (COE) through a variety of standardized and operational processes, to provide a shared administrative support resource from a centralized services perspective.

• Responsible for workforce administration for assigned regional geography, including:

  • Handling and coordination of all aspects of the employee life-cycle such as hiring, terminations, market adjustments, promotions, country transfers, contract updates, changes to terms and conditions, etc.
  • Performing P&T transactions in P&T systems, SuccessFactors, for employees in all locations.
  • Facilitating the on-boarding of new employees covering high-level overview of corporate history and information, Benefits, Diversity and Respect training
  • Maintaining employee documentation as required, such as personnel files, social security files, state reports, confirmation of employment eligibility, medical files, etc.
  • Supporting employee and manager inquiries and processing requests following the required guidelines
  • Educating employees and managers of services available to them and encouraging self-service tools such as myGPS and other systems
  • Adheres to metrics and SLAs where applicable

• Review and identify incorrect data received through P&T actions and work with submitter to resolve
• Support works council or labor relations processes where applicable
• Administer the benefit programs and/or retirement plans for assigned geography as appropriate (benefit analytics, benefit provider selection process, benefit day-to-day administration, liaison with benefit vendors and consultant, recommending changes to programs, etc.)
• Ensure local policy, benefits, and any P&T related information is kept up to date on employee portal/P&T website
• Document and respond to incoming P&T queries within identified service level agreements via myGPS tool, emails, walk-ins, or calls
• Assist in the tailoring of P&T communications, including reviewing language translations
• Escalate/triage issues or queries to Business Partners and/or COEs as needed
• Gather and provide input to COEs for P&T programs and initiatives
• Assist global mobility with international transfers including; reviewing transfer agreements, completing documents to secure work permits
• Participate in enterprise-wide projects such as P&T system upgrades or implementation of new P&T technology, including testing and training, as needed
• Integrate efficiently with team members in the functional area(s), seeking input/assistance as needed
• Collaborate effectively with team members in order to execute tasks and fulfill key deliverables within Global People Services function in order to develop credibility, supporting and backing up Global People Services peers as needed
• Compliance processing (such as Internal Audit requests)
• Monthly reports processing
• Provide data for Compensation Surveys
• Process vendor invoices and obtain appropriate approvals as per the Approval Matrix
• Coordinate monthly employee relations activities such as birthdays, holidays, events, employee meetings, etc.
• Participate in ad-hoc projects as and when required

• Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s degree preferred)
• 1-3 years of related experience preferably in Human Resources (knowledge in benefits administration) or within a service delivery environment; advanced levels require 4-5+ years of experience
• Technical proficiency in Microsoft Office Suite – Outlook, Word, Excel, PowerPoint and TEAMs
• Data entry experience

Critical knowledge and competencies required:
• Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence – over the phone, through e-mail, or in all other interactions
• Expertise in local labor law where required
• Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations
• Build strong customer focus, delivering solutions with our employees in mind
• Ability to work independently and function well in a team and matrix structure
• Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the People & Transformation function
• Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail
• Treat highly confidential information with utmost integrity

Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $44,100 – $99,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

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