IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Overview
Global People Services Coordinator is a primary point of contact for employees and managers to answer general P&T questions. This role also provides support, through our regionalized Global People Services model, to Business Partners and Centers of Excellence (COE) through a variety of standardized and operational processes, to provide a shared administrative support resource from a centralized services perspective.
Responsibilities
• Responsible for workforce administration for assigned geography, including:
- Handling and coordination of all aspects of the employee life-cycle such as hiring, terminations, market adjustments, promotions, country transfers, contract updates, changes to terms and conditions, etc.
- Performing P&T transactions in various P&T systems: SuccessFactors, benefits systems, etc.
- Maintaining local employee documentation as required, such as personnel files, social security files, state reports, confirmation of employment eligibility, vacation log, medical files, etc.
- Supporting employee and manager inquiries and processing requests following the required guidelines
- Educating employees and managers of services available to them and encouraging self-service tools such as myGPS and other systems
- Adheres to metrics and SLAs where applicable
• Review and identify incorrect data received on P&T forms and work with document submitter to resolve
• Support works council or labor relations processes where applicable
• Handle benefit changes due to qualifying life events for US and Canada employees
• Process benefit premium changes while employees are on LOA
• Enter Canada employees’ pay changes, new hires and terminations in benefits systems
• Process qualified medical child support orders
• Document and respond to incoming P&T queries within identified service level agreements via myGPS tool (case management system), emails, walk-ins, or calls
• Work with payroll colleagues to ensure timely and effective data transfer between the teams and systems, as appropriate
• Process International Bonus files/reports
• Escalate/triage issues or queries to Business Partners and/or COEs as needed
• Assist global mobility with international transfers including; reviewing transfer agreements, completing documents to secure work permits
• Participate in enterprise-wide projects such as P&T system upgrades or implementation of new P&T technology regionally/globally, including testing and training, as needed
• Integrate efficiently with team members in the functional area(s), seeking input/assistance as needed
• Collaborate effectively with team members in order to execute tasks and fulfill key deliverables within Global People Services function in order to develop credibility, supporting and backing up Global People Services peers as needed
• Compliance processing (such as Code of Conduct Annual Re-Certification, SOX Audit, NV Gaming Licensing, etc.)
• Liaison with Government Agencies on all labor, income tax and social security regulations aspects
• Monthly SF reports processing
• Process vendor invoices and obtain appropriate approvals as per the Approval Matrix
• Participate in ad-hoc projects as and when required
Qualifications
• Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s degree preferred)
• 3-4 years of related experience preferably in Human Resources as administrative support (knowledge in benefits administration and payroll processes)
• Technical proficiency in Microsoft Office Suite – Outlook, Word, Excel, and PowerPoint
• Data entry experience
Critical knowledge and competencies required:
• Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence – over the phone, through e-mail, or in all other interactions
• Expertise in local labor law, social security and tax legislation where required
• Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations
• Build strong customer focus, delivering solutions with our employees in mind
• Ability to work independently and function well in a team and matrix structure
• Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the People & Transformation function
• Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail
• Treat highly confidential information with utmost integrity
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $37,400 – $97,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.