Location
Richmond Hotel
Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond’s financial and legislative districts, blocks from the Virginia State Capitol.
Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.
Job Description
The Omni Richmond Hotel is seeking enthusiastic and professional Front Desk Agents to provide great service and memorable experiences to our guests. As a Front Desk Agent, you will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. You will be creating the first impression for our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. If you have a passion for customer service and enjoy working in a environment where your commitment to excellence is recognized, then we’d like to meet you!
FULL-TIME
PAY RATE: $15.00/ HR.
Responsibilities
General job responsibilities include, but not limited to…
- Providing outstanding customer-service to all guests
- Processing guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Seting up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Pre-registering designated guests and prepare key packets
- Communicating pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Understanding and executing all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Documenting all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Maintaining complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Qualifications
The qualifications for this role are…
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience; hotel front desk experience is strongly preferred
- Flexible availability to work nights, overnights, weekends, and holidays
- Must be 18 years or older
* Omni Hotels & Resorts requires all candidates to complete a background check; Employment may be contingent on results of background check as applicable and permissible by law. *
** Omni Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **
End of Job Description
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