Front Desk Agent CtC

Job Details


Job Location
Cotton Court – Lubbock, TX

Position Type
Full Time

Education Level
High School

Salary Range
$12.00 Hourly

Travel Percentage

Job Shift

Job Category
Hospitality – Hotel



Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Cotton Court Hotel is located in Lubbock, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:

Our Hotel Front Desk Agents communicate with guests in a friendly and welcoming manner with a smile, handling guest check-in, check-out, inquiries, problem solving, guest requests and questions, billing, cash handling, and day to day tasks and reporting. Valencia Hotel Group is a growing hotel company and currently has 7 hotels across Texas and California.

Shift requirements:

Currently searching for day and evening shifts ranging from 7am – 3 pm, 3 pm – 11pm, and mid-shifts starting at as needed times. Employees will work holidays and weekends.


  • Contribute positively to the team within the department
  • Prepare for any and all guest requests
  • Participate in on-going training
  • Check guests in and out in a friendly manner
  • Become proficient in Hotel Operating System, Key system, and phone system
  • Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
  • Maintains a friendly, cheerful and courteous demeanor at all times
  • Provide friendly assistance in answering questions and offering information to guests
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
  • Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging employees to provide guests with timely and efficient service
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
  • Update information in the computer system as needed
  • Follow checklist for required duties and timeliness. Complete all opening and closing duties.
  • Act as Manager on Duty when necessary
  • Communicate with all other departments to fulfill guests’ needs
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Attend required meetings
  • Keep work areas clean and organized
  • Be extremely courteous to all customers and fellow employees
  • Report unsafe conditions to your supervisor immediately
  • Assure all safety and security policies and procedures are adhered to
  • Maintain hotel equipment in proper working conditions
  • Any other duties assigned by your immediate supervisor
  • Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the Hotel needs
  • Complete other duties as assigned by Supervisor



  • Hotel Operations or Customer Service experience preferred
  • Communicates effectively with others
  • Works productively with a team
  • Effective multitasking skills
  • Composure and patience under pressure
  • Skilled in working with multiple computer programs
  • Excellent customer service skills
  • 1 year of previous experience in hotel setting as front desk agent preferred but not necessary
  • 2 years of previous customer service experience
  • Strong English communication and organizational skills
  • Must be available to work mornings, nights, weekends and holidays


  • Medical, Dental, Life insurance
  • Paid Time Off
  • Paid Community Service Days
  • Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

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