Description
We are seeking a highly experienced and motivated individual to join our Online Account Originations team at Citizens Bank. As a Fraud Strategy Sr Consultant, you will play a critical role in safeguarding our organization against fraudulent activities while ensuring a seamless and positive customer experience. If you possess the required skills and experience in fraud prevention, fraud detection tools, strategy development, and a passion for innovation, we encourage you to apply.
Primary responsibilities include:
- Fraud Detection Expertise: Utilize your 5 to 7 years of extensive fraud detection and prevention experience to proactively identify and mitigate fraudulent activities within our online account originations process.
- Tool Proficiency: Demonstrate proficiency in various fraud detection tools such as Threatmetrix, SentiLink, Ekata, Lexis Nexis, Email age, Prove, and other related tools to verify identity and assess risk.
- Strategy Development: Collaborate with the team to create effective strategies aimed at reducing false positives and minimizing fraud risks while enabling the business to grow.
- Adaptability: Exhibit a fast-learning mindset, quickly grasping the intricacies of our business operations and staying up-to-date with industry trends and emerging fraud threats.
- Customer Experience Focus: Maintain a keen understanding of the balance between providing an exceptional customer experience and effectively identifying and preventing fraud.
- Critical Thinking: Apply your high-level critical thinking skills to assess complex situations, make informed decisions, and develop innovative solutions to emerging fraud challenges.
- Entrepreneurial Spirit: Embrace an entrepreneurial spirit to drive and implement unique solutions that enhance our fraud prevention capabilities and overall business performance.
- Rule Management: Leverage your experience with Fraud and Risk rules to optimize our fraud detection strategies and rule sets.
- Data Proficiency: Understand how data works and use data-driven insights to enhance fraud detection capabilities and improve overall risk management.
- Technical Skills: Proficiency in SQL, Python, and Tableau is a plus, as it will enable you to analyze data effectively and contribute to the development of data-driven fraud prevention strategies.
Required Skills/Experience:
- Experienced with Credit Card, Checking accounts and Savings accounts originations.
- Support Onboarding new projects and initiatives or originations.
- Help design and own custom strategy performance review process that will make sure rules remain effective and consider Customer Experience.
- Has the ability to minimize fraud while working with product to enhance overall customer experience.
- 5 to 7 years of experience in fraud prevention and detection.
- Proficiency in fraud detection tools such as Threatmetrix, SentiLink, Ekata, Lexis Nexis, Email age, Prove.
- Strong analytical and critical thinking skills.
- Entrepreneurial mindset with a proactive approach to problem-solving.
- Understanding of the delicate balance between fraud prevention and customer experience.
- Familiarity with Fraud and Risk rule management.
- Knowledge of data analysis and SQL, Python, and Tableau.
Education
Bachelor’s degree in a relevant field (e.g., Business, Finance, Computer Science) is preferred.
Hours and Work Schedule
Hours per week: 40
Work Schedule: 8:30am – 5:00pm, Monday – Friday
Pay Transparency
The salary range for this position is $110,000 – $135,000 plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
View Benefits