The Fraud prevention analyst reviews and investigates basic Credit card orders to detect fraudulent transactions. The Analyst researches fraud trends and fraudulent activity to investigate high-risk orders or unauthorized credit card usages. Additionally, the Analyst cancels any fraudulent transactions and serves as a point of contact between customers, credit card companies, and/or shipping carriers where necessary.
Essential Responsibilities:
• Analyzes incoming high risk orders to determine proper actions with the transaction
o Executes pre-defined procedures for identifying fraudulent activity
o Indentifies specific traits and common behaviors associated with fraudulent charges
• Release legitimate orders timely, with minimum involvement of the customer
• Recommends departmental process changes to adapt to new and evolving behaviors associated with fraudulent charges
Specific Knowledge, Skills and Abilities:
• Familiar with credit card fraud prevention concepts, practices, and procedures.
• Strong verbal and written communication skills
• Previous Call Center or Customer Service experience.
• Knowledge of basic computer operations.
• Demonstrated problem-solving ability.
Preferred Education, Experience and Licenses:
Level 1:
• No experience necessary
Level 2:
• Minimum 1-3 years experience in related fraud field
Level 3:
• Minimum 3 years experience in related fraud field
Other details
- Job Family Finance
- Pay Type Hourly
- Min Hiring Rate $24.00
- Max Hiring Rate $28.00
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