Financial Assistance Supervisor (Public Assistance Supervisor)

Salary : $62,251.35 – $92,202.96 Annually

Location : (RCGC EAST) Saint Paul, MN

Job Type: Full Time

Remote Employment: Flexible/Hybrid

Job Number: 0203-23/07-001

Department: 69A01-FASD/Administration

Opening Date: 07/25/2023

Closing Date: 8/7/2023 11:59 PM Central

Basic Function
To supervise and direct the activities of a section of the Financial Assistance Services Division in the provision of financial assistance eligibility or case management services; to analyze, develop and recommend changes in programs, policies and procedures; and perform related duties as assigned.

Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy.

If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).

To view or print a copy of the complete Ramsey County job (class) description for this job, go to: Once at this page, you can browse the alphabetical list or search for a job description.
Examples of Work Performed

1. Promote a diverse, culturally competent, and respectful workplace.
2. Supervise financial workers, program assistants and support clerical staff of a Financial Assistance Services section by interviewing, hiring, assigning and scheduling staff; monitor and evaluate performance; train and guide staff; set work priorities and assist in establishing work standards; assure staff compliance with applicable laws, procedures, and regulations; conduct case consultations and unit meetings; enforce work rules and administer disciplinary actions; and otherwise provide leadership and direction to ensure effective and efficient unit operations.
3. Serve as liaison with representatives of public and social service agencies; negotiate with service vendors and other social service agencies to coordinate projects and services to produce desired outcomes; represent the unit or department in committee assignments, and in interactions with community groups to plan, develop and present information concerning financial assistance programs.
4. Collect, analyze, and interpret statistical data and reports data to management for planning purposes, to monitor trends and developments relating to client and program needs, and to manage resources and staffing. Develop new tracking systems to capture data for reporting. Prepare job assignments and maintain workload standards based on data collected. Compile data to be shared with external agencies to fulfill mandated reporting requirements.
5. Assist staff with identification of client’s complex life situations and social service needs; helps identify appropriate resources for referral of clients to other social service agencies; and assist when needed in diffusing volatile situations with clients.
6. Recommend priorities regarding program administration to the Human Services Manager, and set priorities, goals and standards for the unit.
7. Receive and respond to complaints or informational requests from clients, officials and the public.
8. Recommend legal actions to the county attorney to pursue fraudulent actions and overpayment of public assistance.
9. Represent the agency at appeal hearings, administrative rule-making hearings, arbitration hearings, and fraud trials.
10. Review applicable laws, policies, rules and regulations, and recommend improvements in legislation based on operational experience and impact on client population.
11. Conduct special studies, projects and surveys as needed, and draft written policy and procedural material, design new forms and notices, and complete written and oral reports as requested.
12. Analyze and evaluate operational systems and recommend design and implementation of improved manual and automated systems.
13. Assist in design of new or improved automated system by participation in committee work.
14. Design procedures and detail screens for automation project teams.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8.
Minimum Qualifications
Education: Associate of Arts Degree from an accredited college.

Experience: Six years of experience, including four years of experience as a Financial Worker or four years of experience working with a government based program, and two years of clerical, office or client service work.

Substitution: Any combination of education and experience that equates to eight years can be substituted for the Associate degree and the two of the required years of clerical, customer service or client service experience. A Bachelor’s degree can be substituted for one of the four years required as a Financial Worker.

Certifications/Licensure: None.
Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:
• Training and Experience Rating = 100%

The examination for Financial Assistance Supervisor will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Financial Assistance Supervisor. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for three months or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.

Veteran’s Preference: This is a classified position requiring an open, competitive selection process. Veteran’s Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran’s preference should update their veteran’s DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.

To print a paper application for this posting click You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact emily.chmel.

Ramsey County provides a wide range of employee benefits to support health and well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. To view our Total Rewards Guide click or see below:

• Medical and dental insurance.
  • Medical and dental insurance is available through HealthPartners for single or family coverage. The county covers 92.5% of single health insurance coverage, 76.8% of family health insurance coverage, and 50% of both single and family dental insurance coverage.
  • The Healthy Benefits program is available to help lower office visit copays for employees and dependents each year.
  • A health care savings plan and health flexible spending accounts are also available to maximize tax savings on health expenses.
• Paid time off.
  • Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees).
  • 11 scheduled holidays and one floating holiday.
  • Up to three weeks of 100% paid parental leave, plus additional use of sick time as noted below.
  • Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours).
  • Wellness incentive allowing you to convert unused sick time to vacation or pay.
• Retirement benefits.
  • Pension – The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments.
  • New employees become vested after five years. For the Police and Fire union, employees are vested after 10 years.
  • Deferred compensation – 457(b) account with employer match.
• Transit and parking.
  • Metropass program for a discounted monthly bus pass for commuters, saving employees $34.50 per month.
  • Flexible spending accounts for parking/transportation expenses.
• Employee well-being.
  • Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
  • Wellness programming.
  • Flexible spending account for dependent care.
  • Flexible work policy with hybrid work options for eligible positions.
• Career development.
  • Tuition reimbursement, up to $4,000 per year.
  • Professional development opportunities through the Learning & Development Center.
  • County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program.
  • Employee resource groups – help employees build connections through common bonds with colleagues.
• Disability leave.
  • Long-term disability – Coverage replaces 40% of your lost income after six months of disability.
  • Short-term disability – Optional short-term disability coverage provides 60% income replacement.

For general information about Ramsey County’s benefits packages, please visit our website at:

01

Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write “see resume” as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Please select “yes” if you have read and understand.

• Yes
• No

02

Do you have or have you ever held a professional license?

• Yes
• No

03

If you answered “Yes” to question #2 , please list the type of license(s) and the state or jurisdiction the license is or was held; also indicate the status of your license(s). If this does not apply to you, please write “N/A” in the space provided.

04

Please select the combination which best describes your education and experience.Note: If you have worked part-time you should adjust the experience you are reporting accordingly. For example, if you worked 20 hours per week it would take 4 years to reach 2 years of full-time equivalent experience.

• High School Diploma or GED, and4 years of full-time Financial Worker experience or experience working with a government based program PLUS 4+ years full-time supervisory, clerical, office, and/or direct client experience.
• Associate of Arts Degree, and4 years of Financial Worker experience or working with government based programs PLUS 2 years or more of supervisory, clerical, office, and/or direct client experience.
• A combination of post-secondary education and supervisory, clerical, office, and/or direct client experience that totals 8 years, INCLUDING 4+ years of Financial Worker experience or experience working with a government based program.
• Bachelor degree or higher, and 3 years or more of Financial Worker experience or working with government based programs.
• None of the above.

05

Provide information about where you gained the required experience and/or education you selected in question #4, please include the following information in the box below:

The name of the employer you worked for; your job title; your main duties; dates of employment (mo/yr to mo/yr); and whether it was full-time or part-time. If it was part time include the number of hours you worked per week.

For post high school education please provide the name of the school, dates attended, number of credits earned, and the certificate/degree program major.Do not write “see resume” or “see application” If you do not have experience in this area enter “N/A” in the box below.

06

Which best describes your experience approving eligibility for public assistance programs? Please note: providing advice about what public assistance programs may be available to individuals is not considered “approving” them.CHECK ALL THAT APPLY

• Child Care Assistance Program
• Emergency Assistance
• Emergency General Assistance
• SNAP
• Fraud
• General Assistance
• Housing Support, formerly known as Group Residential Housing (GRH)
• Minnesota Eligibility Technology System (METS)
• Medical Assistance
• Long term care
• Minnesota Family Investment Program (MFIP)
• Diversionary Work Program (DWP)
• Minnesota Supplemental Aid (MSA)
• Waivers
• Other governmental assistance programs
• None of the above

07

For each of your answers in questions #6, list:a) Your employerb) Your job titlec) Number of years you worked in that positiond) A short description of your job dutiesDo not write see resume.If this does not apply to you write N/A in the space below.

08

Which best describes the training or coursework you have completed to prepare you to be a supervisor?CHECK ALL THAT APPLY

• I have completed coursework or received training in supervisory skills or participated in a leadership development program.
• I have completed coursework or received training in project management.
• I have completed coursework or received training in workflow analysis.
• I have not completed any management or supervisory training or coursework.

09

When and where did you obtain the training or coursework you selected in question #8? Please list the training that you completed and where you received the training.If you do not have training in these areas, type N/A in the space below.

10

Which best describes your experience working with the following types of software for a public sector employer such as a State or County Department of Human Services or another public sector jurisdiction providing public assistance?If you have not worked for any public sector employer as described above, select the “None of the above” option.CHECK ALL THAT APPLY

• MAXIS (public assistance eligibility system)
• MNSure (METS)
• MMIS (MN Medical Information System)
• MEC2 (MN Electronic Child Care)
• CAFE (public assistance client appointment scheduling software)
• SIR (collaborative tool, e.g. Microsoft Sharepoint)
• PRISM (electronic child support software)
• Other (out of state assistance related software)
• None of the above

11

If your software experience noted in question #10 is from another state, please indicate the following:a) Name of each softwareb) State or jurisdiction that software was usedc) Length of time you used each softwareIf you do not have experience in this area, type N/A in the space below.

12

Which best describes your level of competency working with Public Assistance Eligibility systems?

• Experience with Public Assistance Eligibility Systems in another State.
• Experience with MAXIS/METS/MEC2 determining eligibility.
• Experience with MAXIS/METS/MEC2 determining eligibility, PLUS ability to do case reviews, ensure cases are correctly processed and respond to client questions; assess worker performance; track issuances; effectively use policy and procedure resources.
• None of the above.

13

If your experience with Public Assistance eligibility systems noted in question #12 is from another state, please indicate the following:a) Name of each systemb) State or jurisdiction c) Length of time you used each systemIf you do not have experience in this area, type N/A in the space below.

14

Please select the software for which you have six or more months of full-time experience. Check All That Apply

• Electronic Data Management System (EDMS)
• SharePoint
• Infolinx
• Microsoft TEAMS
• None of the above

15

Which one of the following best describes your skill level using Microsoft Word?

• Experience creating documents; saving; printing; editing; cut and paste materials; setting tabs and indents; using proofing tools to correct spelling and grammar.
• All of the skills listed above PLUS creating and using templates; using headers and footers; creating envelopes and labels; formatting with styles; creating and formatting tables.
• No significant experience using Microsoft Word.

16

Which one of the following best describes your skill level using Microsoft Excel?

• Experience reading MS Excel worksheets to find information; printing worksheets.
• All of the skills listed above PLUS modifying, editing, moving, copying and pasting data; saving; printing; editing; using spell check.
• All of the skills listed above PLUS working with basic formulas and functions cells, ranges and formulas.
• No significant experience using Microsoft Excel.

17

Which one of the following best describes your experience working with community partners?

• Limited interaction (e.g. one or two contacts annually) with community partners in the following communities: homeless; cultural/ethnic; non profits who serve homeless or low income individuals and families; law enforcement.
• Routine, frequent interaction and/or strong networking connections with one or more of the following communities: homeless; cultural/ethnic; non profits who serve homeless or low income individuals and families; law enforcement.
• No experience.

18

Which best describes your experience with any of the following:a) Taskforce and/or Work Group;b) Project Leadership;c) Committee;d) Board(s) of Directors;

• Chaired/led a human services task force, work group, project, or committee.
• Participated on a human services task force, workgroup, project, or committee, committee or board of directors.
• Experience with non-human services related task forces, work groups, projects, or committees.
• Experience with non-human services related boards of directors.
• No experience with committees or boards of directors.

19

The work performed by a Financial Assistance Supervisor requires daily interaction and problem solving with clients and staff from a variety of cultural and ethnic backgrounds. Which of the following best describes your experience interacting with clients and staff from various ethnic and cultural groups?

• I have had very limited contact with diverse populations.
• I have had informal contact with people from many different cultures through everyday life.
• Experience in a professional or para-professional position where one or more group(s) of a different culture, other than the majority, makes up less than fifty percent of the client population.
• Experience in a professional or para-professional position where one or more group(s) of a different culture, other than the majority, makes up at least fifty percent of the client population.

Required Question