Overview
The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
This role will pay a wage of $40,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
MAJOR RESPONSIBILITIES:
Provides professional client services support in the planning, organization, and management of events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through the conclusion, by performing personally or through coordination with colleagues, clients, and vendors.
- Ensures successful event coordination activities.
- Meets with client groups to plan and organize assigned meetings and/or events.
- Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
- Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
- Prepares cost estimates and monitors final billing.
- Provides clear, concise and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or service’s needs.
- Serves as primary liaison between clients and facility departments.
- Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follow-up on all client requests, concerns, and problems.
- Oversees event notifications
- Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
- Serves as manager on duty as required.
- Maintains the proper image and generates positive public relations with patrons and staff.
- Works extended/irregular hours including nights, weekends and holidays as needed.
Guest Services
- Supervises staff in accordance with policies, procedures and applicable laws including: planning, assigning and directing work.
- Monitors all aspects of guest services activities to ensure appropriate service levels are maintained.
- Maintains effective relationships with stakeholders, clients and industry partners to enhance overall guest service.
- Maintains signage, literature and guest information, such as event signage and hotel and restaurant databases.
- Assists in providing concierge services, such as reservations and general information regarding local restaurants, hotels, and attractions.
Other
- Participates in safety programs to achieve safety goals.
- Assists the department and organization with various projects and special assignments as needed.
- Performs other assigned duties as required.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- 1 to 2 years of event planning experience and/or training.
- Working knowledge of the principles of event facility management, services, and equipment.
- 3 years previous communication / information services experience; and
- Experience as a supervisor or manager is preferred.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.