Overview
This part-time position provides assistance and essential support for PPG Paints Arena events including hockey games, concerts, family shows, etc. Specifically, an Event Housekeeping Supervisor oversees 40 part-time event sweeping staff.
This role will pay an hourly wage of $22.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
- Supervises all Event Sweepers within assigned areas during the events, and other shifts as needed
- Serves as a point-of-contact for employees who seek assistance relating to housekeeping matters, safety concerns, etc.
- Provides solutions to aforementioned issues by communicating with management, department leads, and/or 24hr Command Center
- Assists in sustaining PPG Paints Arena initiatives by supporting proper employee behaviors, properly addressing any failures and reporting issues to management
- Encourages development of employees’ skills and assists with incentive program
- Provides clear, concise, and timely communication of detailed event requirements to event staff
- Provide clear, concise, and timely radio communication when handling incidents or complaints
- Report any maintenance issues to management and/or proper departments
- Is proactive in seeking out ways to improve service, procedures, etc.
- Understands emergency response plan and can help facilitate process with assigned employees
- Record pertinent post-event notes for managerial review
- Be willing to provide other managerial assistance and support when requested
Qualifications
- Exudes exceptional guest service qualities, leadership skills, and professionalism
- Ability to effectively train, coach and mentor others
- Working knowledge of Microsoft Office program on a computer and/or iPad
- Supervisory experience required
- Utilizes excellent interpersonal and written communication skills
- Demonstrates ability to prioritize multiple projects and find solutions to issues
- Professional presentation, appearance, and work ethic
- Ability to work under limited supervision and to interact with all levels of staff including management
- Must be available to work flexible hours, which will include evenings, weekends, and holidays
- While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function.
- Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-8 hours during the work shift.
- Ability to communicate via two-way radio.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.