ETC Mobility Mentor

Job Details


Job Location
Administrative Office – Knoxville, TN

Position Type
Full Time

Education Level
4 Year Degree

Salary Range
$50,000.00 – $55,000.00 Salary/year

Job Shift

Job Category
Nonprofit – Social Services


Do you want to be a part of a multi-organization initiative designed to move low-income families to self-sufficiency! Come join us as we engage in a monumental family transformational effort! As the most trusted non-profit organization in Knoxville, we want you design and implement strategies for self-sufficiency. We would love for you to be a part of our team!

PRIMARY FUNCTION: In partnership with the United Way of Greater Knoxville, this position will implement innovative strategies for moving Tennessee families with economic, social, and developmental vulnerabilities beyond their current circumstances and onto self-sufficiency. The main focus of the three-year pilot initiative, called the East Tennessee Collaborative (ETC), is to implement an innovative care coordination system for East Tennessee families with the goals of reducing poverty, increasing economic opportunity pathways, and enhancing social supports using a relational and comprehensive, evidence-based approach. This is a three-year temporary position with no guarantee of renewal.

KEY ROLES (Essential Job Responsibilities):

  • Work with Mobility Mentor Lead to carry a caseload of 25 families.
  • Ensure participating families have support, knowledge and resources to move from dependency to self-sufficiency in 18-36 months.
  • Work in partnership to develop a relational, family-focused strategy with the outcome of increasing self-sufficiency, education and economic mobility of families with children
  • Keep thorough and organized documentation of caseload efforts and execute accurate data collection to ensure effective data-driven program implementation
  • Participate and support Mobility Mentor Lead’s efforts to develop and facilitate programs and community groups to enhance families’ social capital
  • Works with local schools and teachers to align tutoring to support learning efforts that take place in the regular school day
  • Maintains member folders to include tutoring plans, attendance, and grant reporting metrics, for the purposes of sharing info with Club leadership, parents, and teachers
  • Follows all standard BGCTNV policies and rules as it pertains to working in direct service to families.
  • Participate in EMPath trainings and professional development opportunities tailored towards self-sustainment success and personal effectiveness
  • Ensure fidelity to the ETC’s contracted services, models of care coordination, and compliance with all State grant regulations and requirements
  • May be required to perform other duties as assigned


  • Dependability – Work closely with families on their journey to self-sufficiency
  • Recruiting – Assist in recruiting ETC program participants
  • Dedication to service -carry a caseload of 25 families and provide holistic, family-focused services using Economic Mobility Pathways (EMPath) Bridge to Self-Sufficiency model
  • Professionalism in appearance and positive attitude
  • Coaching and Feedback – support families’ advancement in areas including health and wellness, financial literacy, education, workforce development, and other areas specific to individualized needs
  • Assessments – Conduct intake assessments and administer evaluations to monitor and document each family’s progress.
  • Expert Resource – Serve as an expert resource for participating families and nonprofit partners on barriers to completing goals relating to housing, finances, career, education, childcare, healthcare, etc.
  • Specific Individual measurable outcomes as determined by supervisor and grant requirements




  • Bachelor’s degree with relevant work and/or volunteer experience. Lived experience relevant to this role will also be considered and can substitute for educational experience.
  • 3+ years’ experience working with low-income families
  • Microsoft Office proficiency
  • Ability to build long-term relationships with participating families
  • Humility and sensitivity in working with individuals representing various needs, abilities, and racial, ethnic, and socioeconomic backgrounds
  • Competence with database entry and computer/technology systems
  • Basic knowledge of resource access and coordinating services
    Flexibility to respond appropriately to fluid and evolving program environments
  • Willingness to report on work aspects and analyze efforts for continuous improvement
  • Comfortability with ongoing supervision, peer coaching, shadowing, and feedback
  • Ability to travel between program sites and other places in the Greater Knoxville Area to meet participants and partners, access resources, etc.


  • Master’s degree in social work or related field
  • Experience in 1:1 mentoring, coaching, and goal setting with families
  • Experience with traditionally underrepresented populations and communities
  • Spanish language proficiency (Bilingual and Bicultural may be required at some sites)
  • Familiarity with East Tennessee community, resources, and institutions

Diversity, Equity Inclusion and Belonging

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

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