Salary: $61,537.00 – $113,844.00 Annually
Location : Raleigh, NC
Job Type: Full-Time
Job Number: 2023-00874
Department: IT Enterprise Operations and Infrastructure
Opening Date: 09/14/2023
Closing Date: 10/5/2023 11:59 PM Eastern
Work Hours: Monday – Friday 8:00am – 5:00pm
Hiring Range: $66,000.00 – $85,000.00
Job Description
The City of Raleigh is seeking an Enterprise IT Network Engineer to work with its network team and various city stakeholders. As an Enterprise IT Network Engineer, you will install, maintain, and troubleshoot the network devices and solutions that enable the city’s internal and external network connectivity. You will collaborate with other network team members and different city units to provide innovative and advanced network systems. You will also work autonomously and lead the execution of network infrastructure related projects and activities. This involves conducting site evaluations and analyses, gathering customer needs, proposing network design and hardware options, and leading network renewals and improvements. You will also be the technical lead for various project groups across the IT Department and other City of Raleigh Departments, designing and implementing network solutions.
Furthermore, you will travel to various City of Raleigh office sites to perform the regular maintenance and management of the network hardware, software end of life planning and upgrades, as well as resolving incidents, diagnosing issues, and optimizing systems for performance. This position is under the supervision of the Enterprise IT Network Manager in the City of Raleigh Information Technology Department. The City of Raleigh offers a competitive salary and benefits package, as well as a supportive and innovative work environment. Apply today and become part of the City of Raleigh’s vision for the future!
The IT Department plays a major role in the City’s endeavors toward innovation and was recognized as one of the top Smart Cities to watch in 2022 (StateTech, April 2022) and received the Next Century Cities Charles Benton Next Generation Engagement Award for innovative programs that will use high-speed broadband to improve civic engagement and democratic participation. The City’s IT Department has also been recognized as 2019 Drexel LeBow Analytics 50 Award for Analytics Innovation (2019) and IDC Smart Cities North America Award for Urban Planning and Land Use (2019). IT also works with partners in academia and other local governments on forward-thinking initiatives to improve the quality of life, realize a digital future, and foster economic development in Raleigh.
The City employs more than 4,100 staff across 20 departments that support its nearly 490,000 residents and is consistently ranked as one of the top locations in the nation to live, work and play. Some of those accolades include:
- Raleigh one of – WalletHub, June 2022
- Raleigh among according to Wall Street Journal and Moody’s Analysis – Triangle Business Journal 2022
- Raleigh ranked – ApartmentList, March 2022
In rankings of all State Capitals, in 2022 Raleigh ranked:
- – WalletHub, January
Duties and Responsibilities
- Monitor IT network infrastructure alerts and events including review of logs and log correlation from disparate subsystems, preparation and review of custom reports from core switches, firewalls, routers, remote/distribution switches, UPS’s, wireless controllers and AP’s, load balancers, website filtering and proxies.
- In collaboration with the Network Operations Center (NOC) personnel establish and configure network elements for monitoring that adhere to industry best practices and methodologies for monitoring and alerting.
- Ensure all network equipment configuration is managed in a secure and efficient manner.
- Use knowledge of Layer-1 through layer-7 networking technologies to provide end-users with reliable IT solutions.
- Manage network services, workloads and schedules of vendors and suppliers, and foremost the OLA’s and SLA’s governing IT solutions.
- Plan and participate in the life-cycle management of the networking gear, and in the continuous equipment replacement cycle activities.
- Manage inventory of all networking equipment and implement new network infrastructure for new site implementations and site refreshes.
- Create network diagrams and documentation using versioning methodologies to ensure accurate and up to date records of deployed solutions, as well as maintain existing documentation.
- Participate in the network team service desk queue, and efficiently identify and remediate any incidents and problems escalated.
- Manage vendors, suppliers, service providers, and stakeholders during the remediation activities.
- React to alerts, incidents, problems, and requests escalated to the network team.
- Use industry standard troubleshooting tools/equipment/techniques (packet-capture and analysis, protocol analyzers and analysis, logging servers and alerting platforms), as well as experience and imagination in correlation of events to accelerate remediation of impaired IT services.
- Identify bugs and deficiencies in networking hardware or software, come up with remediation plan(s), and successfully implement remedies to identified network anomalies.
- Share understanding of remediation procedures and techniques with teammates (both formally and informally) to preserve knowledge.
- Being the technical lead with the management and implementation of network infrastructure related projects, including commissioning of newly constructed facilities, networking hardware and software lease refreshments, upgrades, change requests and incident management, and alike.
- Work with project teams across the IT Department and throughout the city to provide and implement network connectivity solutions.
- Lead site surveys and assessments for IT outfitting and rite-sizing of gear to match end-user’s requirements.
- Plan new site wired and wireless deployments from design to implementation.
- Travel to various City of Raleigh office locations to lead and guide the on-going maintenance and management of the WAN/LAN network, along with hardware and software at these locations.
Typical Qualifications
Education & Experience:
Bachelor’s degree in computer science or directly related field and two years of experience related to assignment.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing/Certifications:
- CCNA required.
- Valid State Driver’s license w/ excellent driving record or ability to obtain within 60 days
Additional Information
Desired Skills:
- Strong teamwork and interpersonal skills
- Ability to develop effective working relationships with all levels of personnel
- Strong client-service orientation and focus
- Solid written, verbal, presentation, and documentation skills
- Self-motivation, and problem-solving skills
- Expert in management of Layer-2 and Layer-3 and troubleshooting/tuning techniques of related protocols
- Strong knowledge of routing protocols including OSPF, EIGRP, and BGP,
- Experience with IP traffic redistribution, route filtering, load-balancing, and VRF
- Strong understanding of VMware and Virtualization technology
- Strong understanding of Cisco UCS and converged infrastructure
- Strong understanding of VLANs, Subnetting, and IP Provisioning
- Experience with VPN setup and troubleshooting in an enterprise environment
- Hands on experience with Cisco operating systems including IOS and Nx-OS
- Knowledge of wireless services principles and experience with the Meraki Cloud-Based platform.
- Hands on experience with Cisco ASA and/or Palo Alto, or experience with applications of network edge security in standards-based security appliances is highly desirable.
- Experience with Cisco VoIP is highly desirable (concepts, their application and setup, troubleshooting)
- Experience with MPLS is highly desirable (concepts, their application and setup, troubleshooting)
- Experience with F5, NetScaler, or comparable load-balancing technologies is highly desirable
- Knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies – ITILv3 Certification is desirable.
When you join the City of Raleigh’s work family as a full-time employee, your benefits are an important part of your “total rewards”. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City’s benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh’s benefits.
01
Please select your highest level of education completed.
- Some high school
- High school diploma (or GED)
- Some college
- Associate’s degree
- Bachelor’s degree
- Master’s degree
- PhD or other professional degree
02
How much relevant or comparable work experience do you have in this field?
- None
- Less than 1 year
- 1 to less than 2 years
- 2 to less than 3 years
- 3 to less than 4 years
- 4 to less than 5 years
- 5 to less than 6 years
- 6 to less than 7 years
- 7 to less than 8 years
- 8 to less than 9 years
- 9 to less than 10 years
- 10 years or more
03
Do you have a valid North Carolina Driver’s License Class C or the ability to obtain one within 60 days of hire?
- Yes, I currently have a valid NC Driver’s License
- I do not currently have a valid NC Driver’s License, but I can obtain one within 60 days of hire.
- No, I do not currently have a valid NC Driver’s License and NO, I cannot obtain one within 60 days of hire.
Required Question