Overview
Enterprise Mobility is hosting a Hiring Event were we will be hiring for both Full-Time Customer Service Representatives and Full- Time Automotive Detailers.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It’s a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow – for both our company and our employees.
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This is a Full-Time position working 40 hours a week. This position has a starting wage of $22-23 / hour plus bonus/commission opportunities (Potential for $10,800 in annual bonus and commission.) and full benefits such as medical, dental, vision, 401k, paid time off and other company paid benefits.
This position is located at the Bozeman Yellowstone International Airport (BZN). The address is 850 Gallitin Field Road, Belgrade, MT 59714
The schedules available are:
- Thursday – Monday 4pm – 1am
- Saturday – Wednesday 4pm – 1am
- Wednesday – Sunday 7am – 4pm
- Tuesday – Saturday 7am – 4pm
- Thursday – Monday 7am-4pm
- Wednesday – Sunday 11am – 7pm
- Tuesday – Saturday 11am – 7pm
- Thursday – Monday 11am – 7pm
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer. This position pays $22 / hour plus bonus opportunities (Potential for $4,800 in annual bonus.) and is located at (BZN) 850 Gallatin Field Rd. Ste 7 Belgrade, MT 59714.
We offer:
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
The schedules available are:
- Thursday – Monday: 6:00am – 3:00pm
- Wednesday – Sunday: 7:00am – 4:00pm
- Wednesday – Sunday: 6:00am – 3:00pm
- Tuesday – Saturday: 7:00am – 4:00pm
- Tuesday – Saturday: 6:00am – 3:00pm
- Saturday – Wednesday: 1:00pm – 10:00pm
- Sunday – Thursday: 1:00pm – 10:00pm
- Monday – Friday: 1:00pm – 10:00pm
Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!
We are committed to maintaining the highest standards of cleanliness in the industry, and as an Auto Detailer and Car Washer you will be at the forefront of our Complete Clean Pledge, going above and beyond our already rigorous cleaning protocols, to protect the health and safety of all.
From trucks to vans to cars of all sizes you will be responsible for washing, cleaning, sanitizing, inspecting, and preparing your branch’s vehicles in accordance with our Complete Clean Pledge, ensuring that all vehicles rented by our customers are safe and clean.
Responsibilities
Customer Service Representative
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Automotive Detailer
- Clean and sanitize vehicle interior per Complete Clean Pledge standards
- Vacuum and prepare vehicle interior per Complete Clean Pledge standards
- Wash, clean and dry the vehicle’s exterior – this might include cars of different sizes, as well as vans and trucks.
- Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate.
- Check fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage
- Fuel and stage vehicle
- Inspect vehicle for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; pull vehicle out of the prep processing as necessary
- Maintains a clean and orderly work area and report any unsafe or hazardous conditions
- Responsible for wearing proper personal protection equipment (PPE) and ensuring cleaning, detailing, washing and sanitization supplies are available
- Assists customers when needed. May transport customers to and from the branches
- Helps maintain overall site appearance including general cleaning of interior and exteriors of branch locations
- Site appearance responsibilities to include: desktops, countertops, phones, floors, trash, bathrooms, vacuuming, sweeping the lot and any other miscellaneous tasks related to the daily cleanliness of the branch location
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.