Salary: See Position Description
Location : Greeley, CO
Job Type: Regular, Full-time
Job Number: 05101-0723
Department: Communications
Opening Date: 07/06/2023
Closing Date: 8/6/2023 11:59 PM Mountain
Description
The EMS (Emergency Medical Services) Specialist is a highly skilled and motivated professional that will play a critical role in analyzing data, evaluating performance metrics, and providing actionable insights to improve handling of emergency medical calls and patient outcomes. The EMS Specialist will work closely with cross-functional teams, including Operations, Learning & Development, and administrative staff to develop strategies for enhancing operational efficiency, performance measurement, and performs a vital role in ensuring the highest level of care and customer service for our callers.
This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay.
$61,277.74 – $77,595.90 annually plus benefits (see benefits tab on the job posting).
As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time.
Essential Duties and Responsibilities
The following job duties are established to outline the basic duties and responsibilities of the above captioned position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Protocol Handling and Analysis (50%):
• Collect, analyze, and interpret data related to emergency medical services dispatch, including protocol usage, compliance to standards, and resource utilization.
• Identify trends, patterns, and areas for improvement based on data analysis.
• Conduct regular audits and reviews to assess compliance with established standards, protocols, and directives.
• Participate in quality improvement initiatives aimed at enhancing overall performance of emergency medical dispatch operations. This may involve conducting root cause analysis, recommending corrective actions, and monitoring the effectiveness of interventions.
Research and Reporting (30%):
• Prepare comprehensive reports for the leadership team on QA findings, highlighting strengths, weaknesses, and recommendations for improvement.
• Conduct research and stay updated on industry best practices, protocol development, emerging technologies, and requirements in the field of emergency medical services.
• Identify opportunities for innovation and improvement within the dispatch system.
Other Duties as Assigned (20%)
• Participate in policy development to enhance operations and optimize patient care.
• Participate in meetings and committees to share information, address concerns, and implement changes.
• Assist in the development and implementation of education related to the QA/QI process.
• Support the development and implementation of Radio QA.
• Future supervisor responsibilities for EMS Q’s.
• Follow policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both.
• Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.
Qualifications
Required Qualifications:
• A high school diploma or equivalent.
• Internal candidates must have a minimum of a “satisfactory” rating in every category of most recent performance evaluation.
• Minimum of 2 years of experience in a 911 dispatch center or quality assurance focused position.
• Candidate must possess a driver’s license by the employment start date and maintain a valid license for the duration of employment.
• Candidate must pass a background check and substance use screening prior to employment start date.
• Exceptional attention to detail and the ability to accurately capture critical information.
• Excellent verbal and written communication skills to effectively communicate findings, recommendations, and feedback.
• Analytical thinking and the ability to draw meaningful conclusions from data and identify areas for improvement.
• Collaborative mindset and the ability to work effectively with dispatchers, supervisors, and other team members.
• Strong organizational skills to prioritize tasks and meet deadlines.
• Must be able to obtain and maintain Q and CPR certification within six months of employment.
PREFERRED QUALIFICATIONS:
• Proficiency in using computer-aided dispatch (CAD) systems and other relevant software tools.
• Experience in a 911 dispatch center or emergency services environment.
• Strong knowledge of emergency dispatch operations, call handling procedures, and dispatch center directives.
• Current certifications or training in emergency dispatch operations.
• One or more years of experience in a supervisory role.
Other Necessary Requirements
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel objects, tools, controls, or equipment, reach with hands and arms, talk, and hear. The employee frequently is required to sit. The employee is occasionally required to walk, stoop, and kneel.
• The employee may occasionally be required to lift, carry and/or move up to 25 pounds.
• Specific vision abilities required by this job include visual acuity to Colorado driver’s license requirements.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Most of the time will be spent in an office setting with monitors, computers, and desks. At times, you may need to work at a console in the Communications center. These workstations are comprised of multiple monitors in a large room with dispatchers, which is an enclosed environment with several stations that require close communication with co-workers and limited privacy. The noise level in the work environment is usually moderate.
The following benefit information is for regular, full time employees. This summary is furnished as general information only and is not intended to be a full description of the benefits offered to Weld County Employees. Specific information on benefits available may be obtained from the Weld County Human Resource office at 970-400-4234.
Click to go to a Benefits information webpage.
Medical/Dental/Vision Plans
Weld County offers two medical plans through Aetna. Employees who enroll in one of the health plans must enroll in dental and vision. There are two vision plans and three dental plans to choose from. Dependents may also be enrolled. Questions regarding eligibility and premiums should be directed to Human Resources.
Life Insurance
Weld County offers employees a Basic Term Life Insurance policy in the amount of 3 times their annual salary. Eligible employees must regularly work at least 20 hours per week. The plan is provided at no cost to the employee. Employees also have the option to enroll in supplemental term policies for themselves and their dependents. Rates for those supplemental plans are based on age.
Long Term Disability Insurance
Weld County pays the premium for Long Term Disability Insurance for any regular employee that works at least 20 hours per week. The policy provides a monthly benefit of 60% of monthly base salary (maximum benefit of $8,000/month) after a 6 month waiting period.
Short Term Disability Insurance
Weld County offers a Short Term Disability plan through Cigna to any regular employee that works at least 20 hours per week. The premium is paid 100% by Weld County and the plan pays a monthly benefit of 60% of monthly base salary after the employee has been off work for 30 days and exhausted all of their own sick and vacation time.
Paid Leave
Weld County offers paid vacation, sick leave and holidays. Specific information regarding these benefits can be obtained from Human Resources.
Retirement
All full time regular employees at Weld County (except Health Department employees) participate in a mandatory defined benefit retirement plan. The employees contribute 9% of their base salary on a before tax basis to the fund. Weld County matches that amount starting with the employee’s first paycheck. Weld County employees also pay Social Security/Medicare (7.65%). In addition to the mandatory plan, employees have two optional deferred compensation plans to choose from. The 401K and the 457 plans are administered by Principal Financial.
Employees at the Weld County Department of Public Health and Environment do not participate in the Weld County Retirement plan. Instead they contribute 9.0% to the Colorado Public Employees’ Retirement Association (PERA) and only contribute to Medicare (1.45%). Health Department employees also have the option to contribute to a PERA 401K plan.
Section 125 and Flexible Spending Accounts
The Section 125 program allows employees to pay the premiums for the county’s medical, dental and vision plans with pre-tax dollars. Flexible Spending Accounts are also available for unreimbursed medical expenses and day care expenses.
Mental Health Counseling & Well-being Resources
As a Weld County Employee, you and your immediate family members, now have access to join IOME for FREE. IOME is proud to be partnered with Weld County to offer you free counseling and coaching support, a self care central, and discounted self care.
Voluntary Benefits
Employees at Weld County have the following Voluntary Benefit plans available to them through AFLAC. Aflac offers an Accident plan, Critical Illness plan and a Hospital Indemnity plan.
Recreation Center Discounts
As part of the Weld County Wellness Program, employees are given discounts at the Greeley Recreation Center, the Family Fun Plex, Johnstown Family YMCA and the Ft. Lupton Recreation Center. Active and Fit Memberships also available.
Tuition Assistance
Regular employees who work at least 20 hours per week and have been employed with Weld for 6 months may be eligible to receive tuition assistance for qualified college courses.
Benefits effective date is the first of the month after you have worked one full pay period.
Additional information on all of these benefits can be obtained through the Weld County Human Resources office.
Weld County Human Resources
P O Box 758
Greeley CO 80632
970-400-4234
01
Do you have a minimum of a “satisfactory” rating in every category of your most recent performance evaluation?
- Yes
- No
02
How many words do you type per minute?
- Less than 25
- 25 – 35 wpm
- 35 – 45 wpm
- more than 45 wpm
03
Do you have your Emergency Number Professional (ENP) Certification?
- Yes
- No
04
Are you a Level II Communications Specialist?
- Yes
- No
Required Question