Salary: $87,890.00 – $162,597.00 Annually
Location : Raleigh, NC
Job Type: Full-Time
Job Number: 2022-01157
Department: Emergency Communications
Opening Date: 06/01/2023
Closing Date: 7/2/2023 12:00 AM Eastern
Work Hours: Monday – Friday; 8:00am – 5:00pm
Hiring Range: $87,890.00 – $125,000.00
Job Description
This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.
The City of Raleigh is hiring an Assistant Director for the Raleigh-Wake Emergency Communications Center to supervise and coordinate the highest quality service to our citizens and to first responders. The Center dispatches and centralizes communication for four EMS agencies, eight law enforcement agencies, and 20 fire departments, serving more than one million residents, spanning 860 square miles.
Raleigh-Wake 911 ranks as one of the top 10 dispatch centers in the United States according to 911 Dispatchers Edu and is one of only four centers across the country to earn accreditation from all three accrediting agencies: CALEA, ACE, and APCO Project 33.
This position offers the opportunity to join an award-winning dispatch center and make an immediate and lasting impact on the entire Raleigh metro area.
*Must be available to report to work during emergencies and disasters*
To learn more about the City of Raleigh and this position, view our recruitment brochure
Duties and Responsibilities
- Coordinate programs for current and long-term operations plans
- Serve as liaison to partner agencies
- Directly supervise three employees and indirectly supervises the Operations Division and is responsible for the overall direction and evaluation of the unit.
- Interview, hire and train new employees
- Plan and assign projects
- Prepare the Department’s annual operating budget
- Approve expenses related to communication equipment
- Develop and maintain statistical performance reports for all emergency communication functions
Typical Qualifications
Bachelor’s degree in public administration, criminal justice, computer technology, accounting, budgeting, communications, or a closely related field, and at least five (5) years of progressively responsible executive management experience in a government agency – preferably in a 911 center.
Additional Information
- In depth knowledge of emergency response process and resources; familiarity with police, fire, and other public safety operations
- Knowledge of principles and practices of 911 administration, supervision, and budgeting
- Understanding of concepts and theories of public safety radio systems
- Skilled in communicating to and motivating employees to pursue excellence
- Experienced in direction of a large staff through subordinate managers
- Ability to obtain the following certifications within 6 months of hire – training will be provided as necessary:
- CPR
- Emergency Medical Dispatch
- Emergency Fire Dispatch
- Division of Criminal Information
- Emergency Number Professional (preferred)
When you join the City of Raleigh’s work family as a full-time employee, your benefits are an important part of your “total rewards”. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City’s benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh’s benefits.
01
Please select your highest level of education completed.
- Some high school
- High school diploma (or GED)
- Some college
- Associate’s degree
- Bachelor’s degree
- Master’s degree
- PhD or other professional degree
02
How much relevant or comparable work experience do you have in this field?
- None
- Less than 1 year
- 1 to less than 2 years
- 2 to less than 3 years
- 3 to less than 4 years
- 4 to less than 5 years
- 5 to less than 6 years
- 6 to less than 7 years
- 7 to less than 8 years
- 8 to less than 9 years
- 9 to less than 10 years
- 10 years or more
Required Question