Overview
The Business Management department at Fleet Operations has an exciting opportunity for an EFM Shared Services Coordinator on the Wholesale Team. This position will be responsible for processing leasing wholesales for multiple fleet groups and will be the main contact for EHI Remarketing, EFM Fleet Strategy Managers and Fleet group personnel for groups on the centralized leasing wholesale program. The ideal candidate will possess exceptional customer service, organizational and communication skills accompanied with strong attention to detail.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.
The starting salary range is between $36,100-$43,300. In addition, we offer full benefits, 401K, profit sharing and great discounts!
This is a Work From Home position that will allow you to work 100% from your home residence in Cincinnati, OH or the surrounding OH counties.
Responsibilities
- Manage sale process through reporting in Report Center and email correspondence through the EFM Leasing Wholesale mailbox
- Complete various EDGE screens by unit throughout the sale process
- Work daily in VIC and EVMS for vehicle condition and sale information
- Respond, manage, and follow through to completion inquiries received in the EFM Leasing Wholesale mailbox
- Main point of contact for EHI Remarketing and Fleet Strategy Managers
- Utilize Salesforce for various tracking and updating purposes
- Support multiple EFM groups through the entirety of their sales to ensure accurate communication, timeliness, and completeness
- Research schedule questions from F9 Accounting
- Support Settlement and Purchase Option sale processes as needed
- Other duties as necessary
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must live in Cincinnati, OH or the surrounding OH counties
- Willing to accept between $36,100-$43,300 per year
- Minimum 1 year customer service experience
- Minimum 1 year administrative experience
- Intermediate PC knowledge with experience in Excel and Word
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
The ideal candidate will possess the following competencies:
Executing
- Takes action to meet goals and objectives
- Follows a business plan
- Accomplishes tasks according to the direction and instructions provided
Customer Service
- Provides excellent service to both internal and external customers
- Meets others’ needs in a timely manner and with a positive attitude
- Places others’ needs above one’s own needs
Detail-Oriented
- Demonstrates a strong attention to detail
- Provides facts and details when conveying information
- Thoroughly reviews information for accuracy and consistency
Analyzing
- Gathers and examines information from multiple sources
- Studies facts and details
- Considers past experiences and history
Communication
- Effectively communicates both verbally and in writing
- Clearly communicates messages, thoughts, and ideas to others
- Demonstrates strong presentation skills
Flexibility
- Readily adapts to change
- Moves easily from one task or responsibility to another
- Is able to perform tasks or complete processes in ambiguous situations