Requisition #: 18634
Functional Area: Product Management; E-Commerce; Marketing
Employment Type: Full-Time
Work Options: Remote / Work from Home in the US #LI-Remote
Work Hours: Standard Business Hours
Position Summary
Join our E-Commerce Marketing Team as a Remote Product Analyst and serve as our corporate Okta identity management analyst. Our Product Analyst will research, define and determine design and customer requirements as it relates to J. J. Keller customer enablement of Okta (secure user authentication and identity management) and our J. J. Keller systems. This includes defining the client experience and needed changes to related back-office systems, and supporting the business-related aspects involved with product/service delivery. Experience with Okta a plus!
Job Responsibilities
- Creates business requirements to include a business and project plan/concept document for each new and redesigned/envisioned product/service offering or feature enhancement, including working with business unit to define business needs, project requirements, system specifications, and deliverables.
- Becomes a subject matter expert for topic and service deliverables related to the product/service, including regulatory expertise as applicable. May participate in customer/market needs analysis to identify product enhancements that address those needs.
- Oversees feature prioritization, grooming, and minimal viable project (MVP) scope management in partnership with the Development teams, including utilizing technical toolsets and methodologies.
- Prepares documentation and support materials for product/service line enhancements, for example meeting minutes, business case reports, sales training, market research, price change information, etc.
- Communicates new/envisioned service deliverables to affected business areas and helps the operational areas define service delivery needs. In some areas, may also help determine the overall cost of goods for service delivery.
- Troubleshoots system errors and performance problems so that the business needs are met on a timely basis. Provides assistance on complex support questions or functional questions.
- Analyzes recurring service issues and client enhancement requests to identify improvement opportunities.
- In some areas, supports and delivers training on new products/services with sales enablement and company stakeholders as needed.
- Provides on-going service and business support with sales, clients, and internal stakeholders.
- Collaborates with technical teams, end users, management, and other stakeholders to facilitate activities, maintain on-going communication, and coordinate decisions based on business requirements, system functionality, and best business practices.
Qualifications
Experience:
- Product Analyst:
- 2+ years of business-related experience, preferably working with product/services related to the specific business area.
- Experience with report writing/query tools such as SQL, PowerBI, etc.
- Experience working with business software applications, preferably including business-to-business websites and back-office systems.
- Project leadership experience a strong plus.
- Experience writing requirements for business software applications a strong plus.
Education:
- Bachelor’s Degree in business-related field.
- In lieu of degree, will consider an additional 4 years of directly related experience.
Other Requirements (Skills measured in comparison to level of the position):
- Strong research, analytical and problem solving skills.
- Business acumen with the ability to quickly develop an in-depth knowledge and understand the relationship between opportunities, business needs and J. J. Keller capabilities for product/service/system delivery.
- Technical aptitude with an understanding of systems and data flow.
- Strong interpersonal and communication skills with the ability to collaborate across multiple functions.
- Ability to develop and implement effective, timely solutions with strong attention to detail.
- Strong written and verbal communication skills with the ability to communicate technical or regulatory needs to non-technical users.
- Active listening skills.
- Interpretive and critical thinking skills.
#LI-Remote
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.
Other Information
At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller.
Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.! If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here .
J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $64,500.00 to $76,900.00 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.