Job Details
Level
Experienced
Job Location
ACA/NY HQ – New York, NY
Position Type
Full Time
Salary Range
$31.50 – $37.30 Hourly
Travel Percentage
Up to 50%
Job Shift
Day
Job Category
Nonprofit – Social Services
Description
POSITION SUMMARY
The Specialized Admissions Coordinator will work under the supervision of the Director of Admissions and in partnership with the Care Management team as needed. The Specialized Admissions Coordinator is responsible for enrolling eligible new members into care management services at ACA/NY including Basic Plan Support as well as Comprehensive Care Management. The Specialized Admissions Coordinator is responsible for providing support to eligible members and ensuring successful enrollment which encompasses completing requisite paperwork for eligibility which may entail completion of a Life Plan for Special Populations . This position is responsible for ensuring compliance and quality standards are met, as well as to upholding agency policy and practices.
ACA/NY is a 501(c)(3) not for profit organization that has been designated as a Care Coordination Organization/Health Home (CCO/HH) by New York State. ACA/NY is dedicated to meeting the needs of people with Intellectual and Developmental Disabilities by providing comprehensive care management and coordination of service. ACA/NY supports 25,000+ people in its program with support services spanning New York City, Long Island, and the Lower Hudson Valley.
DUTIES & RESPONSIBILITIES
- Complete Life Plan’s for pre-enrollment members identified in the Special Populations category.
- Complete and submit the Certified Residential Opportunities (CRO) application when necessary.
- Conduct assigned intake interviews for people eligible for health home services
- Obtain all necessary documentation, and when it is missing, facilitate missing assessments with community services providers.
- Complete all necessary paperwork related to enrollment, transfer, and discharge to/from the program.
- Provide support to ensure the correct type of Medicaid is secured to receive OPWDD eligible services. This may include completion of Medicaid applications, parental deeming, support with processing, follow up activities as needed.
- Work with supervisors to support capacity management and to identify current availability by region.
- Provide information to supervisor for enrollment trend reporting.
- Participate in planning activities with the Care Management team and share recommendations for ensuring seamless enrollment.
- Form and maintain working relationships with all OPWDD Regional Offices, with the goal of ensuring that ACANY is positioned as a responsive CCO when a referral is needed.
- Provide referral information for those who require a different service model.
- Attend department/team meetings, trainings, supervisions, etc. as scheduled and in accordance with agency practice and policy. Complete all required trainings.
- Travel throughout the designated service area to meet with people interested in receiving services as needed.
- Maintain confidentiality.
- Perform other duties as assigned.
BASIC REQUIREMENTS
BASIC REQUIREMENTS
- Bachelor’s degree plus 2 years of Care Management experience for OPWDD supports and services, strongly preferred.
- Experience completing Life Plans and Certified Residential Opportunities (CRO) applications strongly preferred.
- Demonstrated knowledge regarding access to member benefits (e.g. Medicaid), preferred.
- Proficiency with the use of excel and other software products used for tracking the flow of information.
- Ability to communicate in more than one language, a plus.
- Experience using OPWDD’s CHOICES system, a plus.
- Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
- Excellent interpersonal, communication organization and demonstrated ability to manage multiple tasks simultaneously.
- Ability to work autonomously.
- Demonstrate professionalism, respect, and ability to work in a team environment.
Competencies
- Clinical Comprehension.
- Results Driven.
- Decision Making.
- Problem Solving/Analysis.
- Communication Proficiency.
- Organization Skills.
- Teamwork Orientation.
- Time Management.
- Customer/Client Focus.
Work Environment
This job operates in a remote and office environment, at an approximate ratio of 90% remote work (home, field, non-ACA/NY office settings) and 10% in-office.
This role consistently uses standard office equipment such as computers and phones in remote and office-based settings. This role also intermittently uses standard office equipment such as photocopiers, filing cabinets and fax machines in office-based settings. If such equipment is not available within remote locations, office visits will be necessary to support with these functions.
The noise level in the work environment is usually moderate. Travel to off-site locations required; therefore, the incumbent must be comfortable driving or using various forms of public transportation to reach destinations.
Physical Requirements
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
AAP/EEOC
ACANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.