DONOR SERVICES REPRESENTATIVE POSITION SUMMARY:
The Donor Services Representative will process all financial donations and handle donor inquiries.
DONOR SERVICES REPRESENTATIVE CORE WORK PRINCIPLE:
Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.
DONOR SERVICES REPRESENTATIVE ESSENTIAL FUNCTIONS:
- Open and sort mail.
- Scan, encode, sort and box batches, as required.
- Verify all scanned images against originals and make corrections, as necessary.
- Produce daily donation reports for received donations.
- Verify, reconcile, and prepare daily bank deposits.
- Correspond with and respond to donor inquiries, requests, and update information, as needed.
- Monitor and address emails on URM (Union Rescue Mission) website.
- Produce and send gift acknowledgment letters, tribute cards, and other correspondence.
- Track and follow up on matching gift requests from employers.
- Fill in and cross train with mail room duties.
- Filing, faxing, photocopying, shredding and other general office duties.
- Must be able to work overtime and weekends, as needed.
- Conduct other tasks and projects as assigned by the Assistant Controller.
- Commitment to URM mission, vision, and core values.
- Encourage guests in their faith and growth in Jesus Christ.
DONOR SERVICES REPRESENTATIVE PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job.
- Will use repetitive hand motions.
- Possible prolonged use of computer terminal.
- Light physical work such as bending and lifting.
DONOR SERVICES REPRESENTATIVE WORK ENVIRONMENT:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
- The office is clean, orderly, properly lit, and ventilated.
- Noise levels are considered low to moderate.
Requirements
DONOR SERVICES REPRESENTATIVE EXPERIENCE, EDUCATION AND LICENSURES:
- Associates degree or higher, preferred.
- Minimum 1-year related experience preferred (processing gifts, operating, and maintaining database).
- Bilingual (English/Spanish), preferred.
- Proficient in Salesforces, Microsoft Office programs including Word, Outlook, and Excel.
DONOR SERVICES REPRESENTATIVE KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to communicate effectively both orally and in writing.
- Must have excellent customer service skills.
- Work well under pressure with periodic heavy workloads.
- Must have excellent attention to detail.
- Ability to work in a team environment.
- Must have 10 key experience.
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Salary Description
$18.50 – $20.90 (depending on experience)