Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Director, Real Estate Origination for our Phoenix, AZ office.
Provide leadership and operational direction to a team of managers passionate about mortgage originations. Champions collaboration and leads employees and teams to achieve business goals and objectives to meet member needs. Ensures compliance with established USAA policies/procedures, laws and regulations as applicable to mortgage lending. Proactively identifies improvements to products, processes and the delivery of service. Responsible for oversight of budget, continuous planning cycle activities and adoption of department priorities. Organizes and advises the execution of operational and strategic business plans.
What you’ll do:
- Identifies and handles existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Manages a team of sales managers, responsible for leading loan officer professionals focused on converting a variety of products within Real Estate Lending.
- Responsible for the overall production of Real Estate Mortgages to meet performance objectives.
- Responsible for teams providing the member with the appropriate product solutions to meet his/her needs, revenue/product goal attainment, and compliance with regulatory requirements.
- Resolves sophisticated issues related to service member customer concerns.
- Accountable for business objectives through management of resources, pipeline management, and by assessing the effectiveness of incumbent sales and product training.
- Ensures that all mortgage loans are originated in compliance with regulations, policies and standards.
- Responsible for a mortgage loan originations team that adheres to quality standards such as analyze credit reports, and income & asset documents, as well as general ways to structure a loan.
- Maintains extensive knowledge of internal and external Real Estate products and regulations such as Fannie Mae, Freddie Mac, VA and USAA guidelines, as well as, stays abreast of industry trends and standard processes.
- Ensures successful leader performance by assessing training requirements and evaluating individual training needs.
- Promotes the development of effective team relationships. Consults with executive management and serves as a liaison to internal and external partners on department and enterprise strategies.
- Proactively identifies opportunities to improve real estate mortgage processes, services, and member/employee experiences.
- Facilitates strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
- Supports and advises management through research and analysis of internal/external business data including industry mortgage origination standard processes, regulatory practices and competitive information.
- Supervises real estate mortgage processes and programs to ensure efforts meet defined objectives, follow a structured timeline and are delivered on schedule and within budget, including dashboard monitoring, metrics synthesis and quality assurance methods.
- Monitors the Loan Officer model and assists with early warning detection, problem triage, solution development and efficiency and upgrade implementation.
- Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
What you have:
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 or more years of Real Estate Lending within a financial services organization.
- 3 years of direct team lead or management experience required.
- Extensive experience in mortgage lending and knowledge of mortgage loan GSE’s, such as Fannie Mae, Freddie Mac, and VA.
- Product knowledge; to include VA, Conventional and Non-Conforming Jumbo products.
What sets you apart:
- Ability to think like a business owner.
- Understanding of mortgage banking financial results.
- Experience tracking and driving key performance indicators.
- Willingness to invest in continual team and own development.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660-$188,320.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.