Description
Position at VMLY&R Health
About Us: VMLY&R
VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we’re a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn’t just what we do – it’s what we’re known for and who we are. We empower our clients to excel at the intersection of “brand” and “customer experience,” starting with simple goals: Create work that becomes part of people’s lives; promote value for our clients; and, in the best of cases, help the world.
We’re committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.
Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.
We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.
VMLY&R is searching for a Director Experience Design. This person is responsible for designing/leading innovative and impactful user experiences for everything about a product or service (content, controls, visual design, packaging, customer/technical support, branding, etc.), often drawing on results from user research and workflow analysis.
The Director Experience Design may also produce user-centered design artifacts (e.g., personas, usage scenarios, site maps, taxonomies and wireframes) and conduct usability testing on prototypes or finished products to assess the quality of a user experience. This candidate must have an expert understanding of the digital space, web technologies and user-centered design.
Required Skills
- Diagramming tool know-how (e.g., Visio, OmniGraffle, Axure) and communication tools (e.g., Keynote)
- A desire to work in a multitasking, fast-paced environment and to collaborate as a member of the Creative team
- Extremely strong interpersonal and client presentation skills
- Ability to work with strategists to leverage primary research, personas, task analysis, heuristic and competitive reviews, as well as craft and conduct stakeholder interviews to craft industry-leading user experiences
- Ability to create information design and navigation systems for internet, intranet and extranet sites, as well as online and mobile applications
- Ability to create and refine user-experience thought expressed as deliverables, including task and gap analyses, content analysis and strategy and feature/functionality matrices, usage scenarios, site maps, wireframes, flow diagrams and user-requirements documents
- Ability to prepare and present design recommendations based on business goals, user research, UCD and IA principles
- Ability to participate and present in new business efforts and presentations where appropriate
- Ease with working in an integrated agency environment
- Ability to be a trusted internal and external adviser and evangelist
- The nature of a thinker and a doer, eager to tackle challenges and solve problems
Required Experience
- Bachelor’s degree preferred with an emphasis on the liberal arts, humanities, and UCD/HCI/UX or equivalent experience required
- Graduate degree a plus
- Seven to 10 years of experience in the digital space
Our Benefits
As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.
- Corporate gift matching program
- Paid time off for volunteering
- Paid parental leave
- Ranked No. 1 in advertising for our adoption assistance program
- Corporate discounts
- VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.
The base salary for this position at the time of this posting may range from $100,000 to $230,000. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.
VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
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