Description
Job Title- Desktop Support
Responsibilities
- Ensure high quality and availability IT/IS Support services within your location.
- Improve and develop the IT/IS Support services jointly with the IT Community.
- Management of local site IT activities:
- First line Helpdesk & Onsite support
- Desktop management & User Administration
- Local Infrastructure service operations (Server, Printing, LAN etc.)
- (Default Point of Contact) for following locations or local IT resources
- Assistance for other locations might be required at times and assistance from other parts of the IM organization can and should be requested as and when required.
- The main responsibility and priority is to ensure ongoing direct IT support for the main location. Support tasks for other locations should under normal circumstances be treated as secondary responsibility.
- Caring for a good atmosphere at work
- Compliance with regulations and rules, in particular health and safety regulations and procedures and records IMS.
- The obligation to comply with the instructions of the superior, which relate to work, if they are not contrary to law or the contract of employment.
- The obligation to perform work conscientiously and carefully.
Must have experience in
- Service Now or other help desk tools.
- Active Directory
- Windows 10 operating system
- Imaging and preparing computers for end users.
- Google tools and Google environment
- Mobile phone operating systems (IOS & Android)
Nice to have experience with
- Network – and server environment skills
- Applications support
Candidate’s profile
- At least 3 years experience in IT services and support
- Should be proficient in English language
- Good communications and problem-solving skills.
- Excellent documentation skills
- Customer centric with service personnel skills
Location- NewYork
Hourly Rate and Other Compensation:
The hourly rate for this position is between $25 – $30 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Field Services
PL2
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.