Department Specialist II

Job Description

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names.

Albertsons Companies recently rolled out our Presence with a Purpose work model. Placing a premium on adaptability, safety and family well-being, Presence with a Purpose will help us build a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are allowed to make decisions that are best for them.

What you will be doing

To provide a resource for stores to resolve Pharmacy Third Party claims processing issues as well as assist pharmacy staff on billing procedures. To troubleshoot and determine the source of a Third-Party problem, react to the issue in a timely manner, follow up with a resolution to the pharmacy and educate our staff on billing procedures.

Main responsibilities

  • Answer pharmacy calls pertaining to Third Party billing, provide assistance to retail pharmacies ensuring issues are identified and resolved in a timely manner.
  • Determine whether system problems are software or hardware related and escalate to the appropriate department.
  • Log calls into a proprietary call management system for tracking and reporting purposes.
  • Serve as a liaison between pharmacies and insurance plan or claims processors to resolve prescription problems.
  • Service to store includes flexibility in shift schedule to include nights and weekends.
  • Assist other departments with specific projects as assigned.
  • Perform user acceptance testing on all new software enhancements.
  • Communicate to team and other departments of any pharmacy issues as they are reported.
  • Cross train in other areas within the department.

The salary range is $42,200.00 to $58,080.00 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility).

What we are searching for

  • High School diploma or equivalent required.
  • Familiarity with multiple pharmacy software systems a plus.
  • Minimum 2 years of retail pharmacy experience or licensed technician preferred.
  • Excellent customer service skills.
  • Knowledge of Third Party processing and NCPDP Industry Standards preferred.
  • Proficient in Microsoft Office (Excel, Word, Access).
  • Excellent written and verbal communication skills.
  • Strong follow-through skills with focus on problem resolution.
  • Ability to multi-task and prioritize workload.
  • Excellent problem-solving skills.
  • Detailed & result oriented.
  • Readily adapts to new systems and processes.

What it is like at Albertsons?

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone’s perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success

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