Job Description
The Office of Human Resources is currently searching for a skilled customer service rep to be a Temporary Benefits Administrator to assist with Benefits Open Enrollment and future duties. This is a temporary role, with potential for permanent employment. While prior experience in benefits administration is preferred, we are willing to provide training to the right candidate who exhibits a passion for the role, possesses strong organizational abilities, and is eager to learn. As a Benefits Administrator, you will gain valuable exposure to the dynamic field of benefits administration and be an integral part of our team’s efforts to enhance the well-being of our employees.
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, typing, phone communication, and standing and walking; frequent physical demands may include stooping, bending and reaching.
Department Statement
The Total Rewards Department is dedicated to creating a positive and engaging workplace for all employees. We strive to provide competitive compensation and benefits programs that attract and retain a diverse workforce. Our team manages benefits administration while promoting a culture of integrity, innovation, collaboration, inclusivity, and accountability. Our goal is to empower employees to thrive both personally and professionally, ensuring their well-being and contributing to the success of the university.
Desired Qualifications
- Evidence of strong customer service skills.
- Strong organizational skills with an eye for detail and accuracy.
- Excellent interpersonal and communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to learn new systems and processes quickly.
- Adaptable and able to work in a fast-paced, dynamic environment.
- Maintain a high level of confidentiality and discretion when handling sensitive employee information.
Preferred but not required: but not required:
- Evidence of a Bachelor’s degree.
- Experience in benefits administration.
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.
Essential Duties
Customer Service Duties:
- Benefits Enrollment: Assist with the enrollment process for various employee benefits programs, including health insurance, dental, vision, retirement plans, and other voluntary benefits. Ensure accurate and timely processing of enrollment forms and related documentation.
- Employee Inquiries: Respond to employee inquiries regarding benefits programs, eligibility, coverage, and claims processes. Provide exceptional customer service and ensure that employee questions are addressed promptly and accurately.
- Data Management: Maintain accurate employee benefits data in HRIS (Human Resources Information System) and other related systems. Update records to reflect changes in employee status, coverage elections, and other relevant information.
- Compliance and Reporting: Assist in ensuring benefits programs are in compliance with applicable regulations and guidelines. Prepare reports related to benefits enrollment, utilization, and other metrics as needed.
- Assistance in Benefits Events: Support the planning and execution of benefits-related events, such as open enrollment sessions and wellness programs. Provide logistical support and assist with presentations as needed.
- Training and Development: Participate in training sessions to gain a solid understanding of benefits programs, regulations, and processes. Stay informed about changes in benefits regulations and industry best practices.
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.