- Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures.
- Assists customers with all account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, treasury management and other transactions as requested or assigned.
- Opens new consumer and business accounts and delivers related products/services
- Capable of successfully performing all CSR duties.
- Provides consumer loans in accordance with Bank’s policies and procedures (may require real estate secured lending capabilities).
- Responsible for branch operations in accordance with the Bank’s policies and procedures.
- Researches and resolves escalated customer service issues, acting as the liaison between the customer and other bank departments when necessary.
- Actively supports new customer relationships through partnering with commercial and retail banking, as well as participation in community events/activities.
- May provide backup for the Customer Care and Retail Operations Team.
- Updates certifications, reconciliations and branch tests as required to ensure alignment with new or changed procedures.
- Works to improve efficiencies and processes.
- Administration and building maintenance lead.
- Performs other duties as assigned.
Education / Experience:
- High School diploma or equivalent.
- A minimum of 3 year experience in an operations, sales and service position/role in a Financial Institution is required.
Skills / Knowledge / Abilities:
- Strong knowledge of retail banking products and services.
- A comprehensive understanding of Bank Rules and Regulations, including those applicable to new accounts & consumer loans.
- Ability to effectively communicate courteously and professionally.
- Possess general computer knowledge with keyboarding skills.
- Basic math skills
- Operate standard office equipment such as adding machine, copier, typewriter, fax.
- Exceptional customer service skills
- Sound reasoning and judgment skills.
Working Conditions / Environment / Potential Hazards:
- While performing the duties of this job the employee regularly works in general office setting with a controlled climate.
- Work involves being able to concentrate on the matter at hand, sometimes managing distracting work conditions and frequent employee and customer contacts and interruptions during the day.
- Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work additional hours as needed.
Physical Requirements:
- The employee is frequently required to stand, walk, type, and speak with internal and external customers for extended periods of time.
- Work may involve the constant use of computer screens and sitting throughout the day.
- Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.
- Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, fax machine, and other office equipment including those related to completing banking services in the branches. Work requires dexterity of hands and fingers with repetitive wrist and hand motion.
- Occasional lifting 20 lbs (i.e., deposit bags, money trays, loan files, boxes).
Our Mission is simple, to be the best Bank for our employees, customers, investors and community.
At Bank of the Pacific, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area. A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.
Our Core Values – We Care.
We consistently demonstrate this through:
Teamwork and open communication ~Integrity, honesty and respect for others ~ Enthusiasm and positive recognition ~ Professionalism, initiative and innovation ~ Accountability, focused action and timely follow-through ~ Commitment to make our company a success
For your Benefit We Offer:
- Salary range for this position is $22.00 to $27.00 per hour. The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position.
- Eligible to participate in annual incentive plan.
- We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
- Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation.
- Wellness Dollars up to $500 per year.
- Weekend Wellness Hours, 4 per quarter.
- Paid Birthday and Anniversary Holiday
- 11 paid Holidays per Year
- Sick Leave Time – Earn up to 8 days each Year
- Vacation – 12 days each Year (first year adjusted based on hire)
- Vacation Purchase Plan
- Tuition Reimbursement
- Employee Banking Privileges and Special Loan Features.
All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents including the Code of Conduct.
Bank of the Pacific is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Salary Range Disclaimer:
The base salary range represents the minimum and the maximum of Bank of the Pacific’s salary range for this position. Actual salaries will vary depending on factors related to business needs and the employee’s relevant knowledge, qualifications, experience, and job performance for the position.