Salary: $15.15 – $16.08 Hourly
Location : Forest Grove, OR
Job Type: Intermittent (Less than 1040 hr/year)
Job Number: 2022-23_30
Department: Parks & Recreation
Opening Date: 05/24/2023
Closing Date: Continuous
Job Description
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
Under general supervision, responsible for performing duties related to the operations of the Parks & Recreation front desk functions at the Aquatic Center. Provides customer service to patrons in person, by phone and email; answers questions and assists with registration and facility reservations.
This position is an intermittent position which may include early mornings, days, evenings and weekends for an estimated 10-20 hours per week.
Duties/Responsibilities
The following tasks are typical for positions in this classification. Any single position may not perform all of these tasks and/or may perform similar related tasks not listed here.
- Perform routine administrative duties including answering phones, typing, filing, inventory and copying.
- Greet and assist customers when entering the Aquatic Center.
- Process customer registrations, collect admissions, rental, and program fees utilizing cash register, computer and supporting software applications.
- Open and close cash register and prepare fee collections for daily deposit according to City guidelines.
- Respond to questions and inquiries regarding rules, regulations, use of park facilities and various City recreation services and programs.
- Resolve or direct inquiries and complaints to appropriate staff members.
- Participate in maintaining facility for cleanliness, perform light general maintenance and/or custodial duties and report maintenance issues as needed.
- Attend staff meetings and trainings as necessary.
- Contribute to a positive work environment.
- Maintain regular, predictable attendance and punctuality.
- Perform other directly related duties consistent with the role and function of the classification.
Minimum Qualifications
EDUCATION AND EXPERIENCE GUIDELINESAny combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
EducationEquivalent to completion of the twelfth grade.
ExperienceOne year of customer service experience is desirable.
Bilingual English/Spanish preferred.
License or Certificate
Possession of an appropriate, valid CPR certification within 6 months of beginning employment.
Possession of an appropriate, valid first aid certification within 6 months of beginning employment.
Additional Information
PHYSICAL DEMANDS AND WORKING CONDITIONSThe physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Environment: Incumbents work in a normal office setting with exposure to computer screens and occasional elevated sound. Incumbents in this position have extensive interactions with the general public and may occasionally deal with distraught or difficult people.
Mobility: Incumbents require sufficient mobility to work in an office setting and operate office equipment; to walk, stand or sit for prolonged periods of time. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate office equipment.
Vision, Hearing and Communication: Vision sufficient to read small printed documents, computer screens and other documents. Hearing and speech sufficient to communicate in person and over the telephone.
Selection Process
Submit completed City application online by the posted deadline. Please note that the Education and Experience sections of the application must be filled out completely and truthfully. Resumes will not be accepted in lieu of the required application. Incomplete applications may be disqualified from the selection process. Appropriate documentation verifying veteran status, including DD-214 or DD-215 plus the City of Forest Grove’s must be submitted if claiming veteran’s preference.
Applications will be screened through an evaluation of skills, experience and work history. Top scoring candidates will be invited to participate in the interview process. References will be checked on finalist. An offer of employment will be contingent upon having an acceptable driving and criminal record. Work schedule is flexible and may include early mornings, days, evenings and weekends for an estimated 10-20 hours per week.
Position StatusThis position is non-exempt from the provisions of the Fair Labor Standards Act and is unrepresented.
Please be sure to include in your application a valid email address you check frequently (including spam and junk folders), as candidates may be notified via email.
This position is a temporary position, which has a duration of less than one year and less than 2080 hours. Temporary positions are eligible to accrue sick leave, but are not eligible for any other benefits.
01
Each applicant must complete the supplemental questionnaire as part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Please do not say “see resume.” Incomplete responses, false statements, omissions or partial information may result in disqualification from the selection process. Answers are subject to verification. Candidates may be tested on their skills. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included in your employment application?
- Yes
- No, and I withdraw from the selection process.
02
Did you graduate from high school or receive your G.E.D.?
- Yes
- No
03
Do you possess one year of customer service experience?
- Yes
- No
04
Do you possess experience in cash handling?
- No cash handling experience
- Less than one year general cash handling experience
- Basic: 1-3 years utilizing POS systems to receipt and make accurate change for customers
- Advanced: 1-3 years utilizing POS systems to receipt monies, make change and maintain daily cash records and deposits
05
Which of the following best describes your Spanish language skills?
- I cannot speak or understand Spanish
- I can speak and understand Spanish, but I am not fluent
- I am fluent in speaking and understanding Spanish
06
As a reminder, the education and work experience sections of this employment application, as well as the supplemental questionnaire, must be filled out completely. Additionally, candidates should include an email address on the employment application, as candidates may be notified via email. Have you checked that your employment application has been completed fully and that your application includes a valid email address you check frequently, including spam and junk folders?
- Yes
- No
Required Question