Customer Service – Business to Business


We’re looking for Problem Solvers who strive to make customers happy and successful, through packaging. Viking is all about innovative solutions, but it’s our people who make the real difference.

Ready to become a Viking?

Position Overview:
Join our team of outside-of-the-box thinkers! At Viking Industries, we believe there’s so much more that goes into making a box and that starts with our employees. We are dedicated to supporting, growing, and inspiring our team. Ready to become a Viking?

We’re currently seeking a motivated individual to fill our open Customer Service role that we call a Spec Builder in New Paltz, NY.

Days and Hours:

  • Onsite Monday to Friday
  • 8am to 4:30pm

Benefits for Full Time Employees:

  • $18 to $20 an hour depending on experience
  • Medical, Dental and Vison insurance
  • Employer sponsored Health Savings Account (HSA)
  • 401(k) plan with Employer match
  • Paid Vacation
  • Paid Sick Time
  • Quarterly Attendance Bonus
  • Biannual Production Bonus
  • Onsite training
  • Manufacturing Training programs and apprenticeships through the Council of Industry


Position Responsibilities:

  • Creation of specifications from data supplied by customers and sales representatives
  • Creation of quotes for customers based on the package type, dimensions, and use
  • Provide formal quotes to customers and sales representatives via email
  • Review and process customer purchase orders
  • Enter details regarding customer accounts to include ship to locations and special shipping requirements
  • Create purchase orders to vendors
  • Communicate to both internal and external customers regarding packaging needs, quotes, and orders
  • Review own work and work of peers to ensure accuracy of information


The ideal candidate will either have prior Business to Business Customer Service or Spec Building experience or the ability and passion to learn on the job. We take pride in giving our employees the opportunity to grow and develop, so we encourage all candidates to apply!

  • One (1) year of business to business customer service and sales support experience required
  • Experience using computers and Microsoft Office (Word, Excel, Outlook)
  • Mathematical skills including fractions and measurements
  • Effective communication skills, integrity, accountability, attention to detail and a continuous improvement mindset
  • Experience with resource planning software helpful
  • High school education or equivalent – Some College preferred

Company Website

Company Profile

Viking Industries has specialized in the manufacturing of corrugated packaging and providing logistical solutions to its clients, for the past 50 years. Viking is a 3rd generation family run business the continues to experience growth and improvement. Viking now serves a wide range of industries by delivering a high-quality product because they know packaging is fundamental to the operation of their customers.

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