Penguin Random House Grupo Editorial is seeking a Customer Service Assistant to join our industry leading Spanish language division located in Miami, FL. This position is a great opportunity for someone highly motivated and organized who loves to work in a fast-paced environment. This position is hybrid.
Responsibilities:
- Develop and maintain excellent relationships with existing and new customers
- Oversee the order fulfilment process from start to finish
- Address the questions and resolving the needs of customers
- Coordinate with internal and external departments on all matters related to the account and orders
- Assist the Sales team in all aspects related to preparing reports, building presentations for customers, trade shows, catalog preparation, handling courier shipments, and other duties as assigned
- Maintain records and reports in Excel and company systems
- Order samples for customers
- Perform other related projects or duties as assigned or required by division
Requirements:
- Excellent customer service skills
- Strong communication skills, both verbal and written, in English and Spanish (must be fully bilingual)
- Solution orientated
- Advanced use of Excel a must and advanced use of PowerPoint desirable
- Working knowledge of Office 365 products
- Must be organized and detail oriented with the ability to handle multiple projects
- Strong interest in working in a fast-paced sales environment
The salary for this position is $45,000. All positions are currently eligible for annual profit award or bonus, subject to Company results.
Un día sin leer es un día perdido.
Company: Penguin Random House Grupo Editorial (USA) LLC
Country: United States of America
State/Region: Florida
City: Miami
Postal Code: 33156
Job ID: 260612
Date: Jun 28, 2023
Location: