Salary: $28.40 – $45.32 Hourly
Location : Fort Lauderdale, FL
Job Type: Full-Time
Job Number: 1410586
Department: GFLCVB Leisure & Travel
Opening Date: 06/26/2023
Closing Date: 7/10/2023 5:00 PM Eastern
Veterans’ Preference Notice: Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking qualified candidates for Customer Relations Specialist.
This announcement will remain active until a sufficient number of applications has been received and may close at any time.
The Global Trade Development team is responsible for promoting Broward County as a premier travel destination through travel trade influencers including tour operators, international inbound operators, wholesalers, travel advisors, Online Travel Agencies (OTAs) and airlines who serve travelers in key target markets. The Customer Relations Specialist (Global Trade Development Coordinator) will be collaborative, detailed oriented and tech-savvy in order to assist the global team effectively promote the destination to key clients and achieve annual organizational goals. This position will be responsible for supporting the team through maintaining positive relationships with local industry partners and connecting travel trade with local resources.
– Assist team with maintaining CRM and lead distributions.
– Assists with coordination of follow up and on-going communication with leads and key clients. Manages promotional inventory and shipping related to events, trade shows, appointments, and client requests.
– Coordinates and assists with hosting and leading client destination previews. Includes itinerary development, outreach and communication with local partners and guests/travel trade.
– Assist business managers with leisure-focused social media content and posting including featuring local partners, tradeshows and client events.
– Assists team with content development and promotion of travel advisor training platform and other sales platforms for client engagement and connectivity.
– Organize a digital filing system containing sales records.
– Represent Visit Lauderdale at trade shows and client events in destination and out-of-town
– Local and out-of-town travel required including evenings, overnights and weekends.
– Must be proficient at creating presentations in Canva and PowerPoint.
General Description:
Performs responsible administrative work maintaining sound working relationships between the agency and its customers.
Works under general supervision, independently developing work methods and sequences.
Minimum Education and Experience Requirements:
Requires six (6) years of experience in customer relations, including two (2) years of experience dealing with major cruise lines, airlines, or other relevant business entities.
Special Certifications and Licenses:
Must possess a valid Florida Driver’s License.
Preferences:
- Two (2) + years experience in relevant CRM software
- Two (2) + years experience with digital travel advisor training program software
- Bilingual (English and Portuguese, Spanish, or German)
DUTIES AND RESPONSIBILITIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Maintains ongoing working relationships with various organizations and coworkers.
Promotes the agency at trade shows, attends meetings with existing/potential partners. Participates when requested in community outreach programs.
Reports potential hazards to appropriate agency management and Risk Management which could impact guests or workers.
Liaisons with taxis, vans and other vendors.
Responds to various requests/issues from partners and guests.
Recommends modifications to improve the agency and customer experience.
Researches and collect data annually.
Responds to inquiries from various partners and agencies.
Ensures elevators, escalators and other equipment are working properly. If not, reports to appropriate departments.
Identifies need for additional/new signage and request from Public Works.
Advises and coordinates with various customers, vendors and partners on a broad scope of operations, marketing and customer relations.
Performs related work as assigned.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to traffic; moving machinery.
SPECIAL INFORMATION
County Core Competencies
All Broward County employees strive to demonstrate the County’s four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer. The ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Professional Standards/Human Rights Section.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County’s Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount.
01
Do you have at least six (6) years of experience in customer relations?
- Yes
- No
02
Do you have at least two (2) years of experience dealing with major cruise lines, airlines, or other relevant business entities?
- Yes
- No
03
Do you possess and maintain in good standing a valid Florida Driver’s License?
- Yes
- No
04
Please explain your experience with promoting a destination, hotel, or attraction to tour operators, wholesalers and travel advisors to familiarize them with a destination.
05
Please explain your experience working with the hospitality community and industry partners to co-operatively promote a destination, hotel or attraction.
06
Do you understand that this position will assist in various emergency functions as assigned before, during, and after a disaster? This includes but is not limited to, working at a general population shelter during a hurricane.
- Yes
- No
Required Question