A Customer Care Agent supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. Customer service duties and responsibilities include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
Highlights of your role
- Learn to work in multiple systems efficiently: Siebel, Salesforce and Microsoft Office Programs
- Learn to access information through Knowledge Management to find solutions for customer inquiries.
- Articulates well in written and verbal communication, able to compose professionally written documents (letters and email) with accurate spelling and punctuation.
- Learn to resolve issues by utilizing company resources.
- Learn to negotiate “tailored solutions” that are within company parameters.
- Learn to utilize information in Print Book Viewer to resolve cases.
- Ability to build and utilize key relationships with other departments and functional areas.
- Learn to consider liability for the company when making decisions.
- Learn to properly research work to ensure accuracy.
- Learn the outside service process to generate complete, accurate service cases.
- Provide Product Warranty information to customers.
- Attend all training sessions to learn features and benefits, parts and pieces to gain product knowledge for all windows and doors (current and obsolete).
- Begin to manage smaller case files.
- Salary range: $23 – $26 per hour
You’re a good fit if you have
- Two-year degree or equal experience in other industries
- Good learning orientation
- Ability to talk and type
- Good Computer skills
- Good communication skills: verbal and written
- Bilingual Preferred
Your opportunity for better living
At Marvin, we’re driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance on day one of employment, paid time off and paid holidays, and a 401K retirement savings match.
We also support your overall wellness in other meaningful ways, including your own company-funded well-being account that can be used for anything from travel to a day at the spa, gym memberships or fun experiences with family and friends. You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.
As a premier company with locations across North America, Marvin’s portfolio also includes three additional premium brands: Infinity Replacement Windows, TruStile Doors, and Marvin Coastline. Together, we share one purpose and live our values. Our culture is built on generations of doing the right thing and putting our people first. Join us, and experience better living at Marvin.
EOE
This job posting is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any offer of employment is contingent on the completion of a background check and drug screen to company standards.
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