Job Details
Job Location
HAWC – Houston, TX
Position Type
Part Time
Education Level
4 Year Degree
Travel Percentage
Up to 25%
Job Shift
Day
Job Category
Nonprofit – Social Services
Description
Being a Crisis Hotline Counselor, you will provide crisis intervention, emotional support, danger assessment, safety planning, shelter placement, and information and referral to domestic and sexual violence survivors through two 24-hour hotlines. You will support tasks that help drive our agency’s mission, vision, and values. You will also be part of our HAWC team where we strive to be there for our survivors every step of the way.
Your Schedule:
- Full Time
- Monday Friday 10:00 a.m.-7:00 p.m.
- Work Model: Hybrid
- Local Travel:0%
Our Total Compensation Package:
- Salary Range: $18.04
- Pay schedule bi-monthly
- Medical, Dental, Vision, Life and Disability Insurance Programs
- Generous Paid time Off- 11paid holidays per year, 3 personal holidays per year, 15 paid Vacation days per year, Approx 7 hours per month of accrued Sick days
- 401K the agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee
- Company paid Life Insurance
- Company paid Long Term Disability
- Employee Assistance Program
Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s Center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.
Qualifications
The Requirements We are Seeking:
- You have a Bachelor’s Degree’s degree in Psychology, Sociology, Social Work, Criminal Justice, Public Health or Social Services
- You have at minimum oneyearof experience working in a social services setting
- You are bilingual in both Spanish and English and are able to read, speak, and write both languages fluently, strongly preferred
What you Deliver in this role:
- You provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
- You conduct danger assessment and creates safety plans withsurvivors.
- You provide shelter screening and coordination of shelter placement and emergency transportation of clients.
- You create CPS and APS reports as required and needed.
- You keep accurate client and hotline records for monthly reports.
- You communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
- You communicate with HAWC’s answering service to relay and respond to messages.
- You communicate with Coordinator and other hotline staff at the counseling building regarding case management and other issues.
- You attend mandatory monthly meetings with Hotline & Crisis Intervention Services Coordinator, and/or meet as assigned.
- Other duties as assigned.
What Skills and Assets you bring, and more:
- You have strong communication skills
- You have great organization skills
- You have strong multi-tasking skills
- You have intermediate knowledge of Microsoft Office
- (Excel, Word, Outlook, PowerPoint)
- You can work independently and well with others
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.