Are you looking for an opportunity to make a difference? At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.
The Credit & Collections Specialist I that supports our Corporate business has responsibility for performing a variety of routine customer credit communications with internal staff and external customers for the process of establishing credit limits and terms in accordance with standard procedures and company policies.
Key Job Responsibilities:
- Model personal Lean Philosophy 5S behaviors in creating a continuously improving, clean, well-organized, and self-maintaining work environment. Work closely with team members and others to motivate and improve 5S knowledge and implementation.
- Follow a continuous improvement approach for team accountability for achieving high performance SQDC (Safety, Quality, Delivery, & Cost) targets through a visual work environment.
- Comply with company ethics, code of conduct, policies, and best practices, with a commitment to safety in the workplace, valuing of diversity, and promotion of a harassment-free environment.
- Responsibly manage sensitive / confidential information.
- Adhere to existing department policies and standard procedures.
- Adhere to month and quarter-end close deadlines.
- May be asked to assist with training new employees.
- Manage multiple Credit & Collections email boxes – compose detailed, thorough, and professional emails internally and externally.
- Ability to field customer phone calls appropriately depending upon request.
- Utilize case management functionality in NetSuite for customer account updates.
- Make recommendations regarding credit approvals, limits, and terms after thorough analysis of customer’s credit report or established payment history.
- Utilize 3rd party credit reporting site for verification of credit worthiness.
- Thorough understanding of Order to Cash process – Receipt of Purchase Order > Sales Order > Invoice > Payment and how these relate to a collections process.
- Must understand the importance of customer data integrity on a customer account and how it relates to the ability to collect.
- Collaborate with Sales and Customer Service as needed regarding customer accounts.
- Complete customer supplier set-up forms (Mesa as the Vendor.)
- Responsible for all types of collections including over/short payments and delinquency.
- Manage a collection’s portfolio that includes multiple subsidiaries and varying currencies.
- Understand proper route and tone of escalation when communicating with customers regarding collections and account status.
- Populate weekly aging report in Excel including manipulation of data and v-lookups.
- Track collection efforts in both Excel and NetSuite
- Research payments in on-line customer portals.
Qualifications/Education:
- Accounting Degree: or two to four years related experience and/or training; or equivalent combination of education and experience.
- NetSuite
- Microsoft Office (Outlook, Word, Excel, SharePoint, OneNote)
- Adobe Acrobat Pro
Compensation/Benefits:
The company offers a comprehensive benefits package and compensation for this position. The package includes base salary, bonus, medical/dental/vision insurance, 401k/Match.
Salary Range for this position is $27.40/hr – $28.09/hr.
Mesa Labs is an Equal Employment Opportunity Employer.
Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)